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I don't think the door locked. It needs a minute to stabilize the air pressure after first closing the door. Suction very tight and hard to open
Sorry, there was a problem. Please try again later.Hi, Mawhelchel99! Thank you for your inquiry. Inserting the freezer and turning it to the right, should unlock the door for you. If this does not resolve your concerns, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience. –Ciara
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