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Customer Ratings & Reviews

Frigidaire - 20.2 Cu. Ft. Frost-Free Upright Freezer - White-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 496 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 496 Reviews
  • Rating: 5 out of 5 stars

    Very spacious and well laid out

    Posted
    LumosDC
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I choose this freezer because of the price point (on sale for little under $600) and how well laid it was. I'm able to fit MANY more items in this freezer vs my old freezer, despite the old one being only .1 cubic feet smaller. My old one had a plastic basket on the bottom shelf that was always a pain and eventually was so encased in ice that it was unable to be removed. Each shelf in this new freezer is flat, which is the biggest reason I choose this freezer. Lot of other freezers have shelves in the door that just seem to make sense or are otherwise awkwardly placed. The shelves are also fully rounded, which is great as my old freezer had gaps that items constantly fell through onto the floor. The light is also brighter and located in a more central location compared to my old freezer, so it's easier to see what I have on hand and pull out items.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall spacious & good value

    Posted
    JCMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We purchased this upright freezer on sale. For the money, it is a good value. The only reason I gave it a four, instead of a five is that it doesn't seem to maximize the space it offers. Overall, it is larger in size than I expected, but the interior space is not utilized efficiently. The shelves are adjustable, but it seems to need an additional shelf as there is a big gap and I don't have tall items to store. You can purchase an additional shelf for a fee. In addition, the shelves don't seem to be as strong or reinforced as I would like. This was a gift for parents and maybe didn't realize how much stuff they had been storing in old chest freezer. This is still new and seems to be working fine. Time will tell if it is a good performer. My husband and I have a Frigidaire upright freezer as well and the control panel just went out this weekend, only after 9 years of use. Maybe that's a long time, but expected it to last a little longer. Repairman friend said that is common with this brand.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Had for one year and had one problem soon after.

    Posted
    janisfern
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Unfortunately, my freezer went out on us a few months after getting it. Back to putting frozen food in coolers. Since it was within the first year, I had to contact Frigidaire to have repaired. it took a week for a repair person to come out and since they did not have what they needed for the repair, it took another week for the repair person to return and fix it. I do see part of the sealing working it's way loose. On thing I learned is that you should never have your freezer pushed too close to the walls (front and side) and nothing packed too close to it. Although that had never been an issue for me before. I also learned that if it starts to feel warm on the side, it may be going out - again. It has been working since. Fortunately, I did buy the four year warranty. I would recommend buying this freezer, but with the warranty.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Big, bright and cold

    Posted
    30269ptc
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The upright freezer is exactly as big as it says. It may have been a bit taller than I expected, but it met the dimensions and the higher shelves are nice (we have plenty of space where we have the freezer). The door seal is very strong and it is obvious the door is closed or not. This is a vast improvement over the freezer it replaced (we had thaw problems with the kids didn't close it all the way. Cold - this freezer can keep your meat, icecream very frozen - rock hard. Just adjust the setting to what you want. The freezer has a very clean appearance, not fancy, just neat and very white. It is larger than our older one but also ORGANIZES our food better with the deeper door slots. And, it isn't so deep you lose track of something for years in the back. The tray on the bottom ensures there is no frost build up by allowing the air to circulate. Definitely would recommend this brand and these features.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad Freezer

    Posted
    Mabelwinks

    I purchased the Frigidaire 202 Cu Ft FrostFree Upright Freezer White MODEL: FFFH20F2QW on January 12, 2016, The compressor went out in July 2016. I had a warranty to replace the compressor but lost $400 dollars worth of food. The freezer went down again May 2018 and another $400.00 dollars worth of food spoiled. Freezer broke down twice in less than two years. The freezer is not under warranty now and Frigidaire will not compensate for loss of food, nor a reduction for a new freezer. The cost to fix the compressor is more than I paid for the freezer. Frigidaire said I can pay for the repair, then buy a new warranty from them after the repair is completed.

    No, I would not recommend this to a friend

    • Brand response

      FrigidaireSupport

      Mabelwinks, I am saddened to hear of your freezer experience. Although we place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction. On the last page of your Owner’s Manual, exclusion number 5 discloses that food loss is not covered under the warranty. Our appliances come with an industry standard, one year limited warranty for functional repair actions from date of purchase. Thank you for sharing your feedback with us. We will continue to use consumer comments such as yours to improve the look, performance and quality of our products in the future. *Ruth Frigidaire

  • Rating: 1 out of 5 stars

    This freezer broke 2 months brand new!! DO NOT BUY

    Posted
    mirandak

    We bought this freezer from Lowe's in Manchester CT brand new and the thermostat and fan broke in 2 MONTHS. The repair was covered under the manufacturer's warranty but we lost 400 pounds of pork that we raised and Frigidaire offered a "good will gesture" of $100 served with a side of attitude. They indicated they do not offer food loss. Their company is horrible to work with and their products are worthless, especially this freezer. I mean really, 2 months until it breaks?! I'm creating an account here just to try to stop someone else from having to deal with this frustration with them. DO NOT BUY THIS FREEZER! DO NOT BUY ANYTHING FRIGIDAIRE!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Solid Freezer!

    Posted
    EveryDayComputerUser
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Had been looking for an upright freezer for some time and compared quite a few different brands and sizes. This freezer is solid. The door shuts firmly and once it's closed, you can hear the interior sealing itself. It holds ALOT of items. The interior light is very bright and illuminates the entire interior, even below the bottom shelf. There is ample room among the six door shelves too. The whole buying experience was great too! Best Buy had it on display for us to check out and the sales rep helped us immediately so we were in and out of the store in about 30 minutes. Delivery was on time as scheduled and installation was quick. The best part was that it was on sale and the sale price was the lowest among the major stores that carried it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic Upright Freezer!

    Posted
    bralston9
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was very happy with this purchase. I bought this to replace my old upright freezer and couldn't be more happy. It's very quite, has a light on the front bottom that lets you know if the power is on (A huge plus in my book) Very cold, and a great vacuum seal when you close the door, letting you know your food will be kept sealed and frozen at all times. You can hear it sealing! Has sturdy adjustable shelves to fit your needs. Deep storage space for those larger boxes you get from the grocery store. I couldn't ask for anything better. If this freezer every needed replacing I know where and what to buy. I would buy this freezer over and over. Thanks Best Buy!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Value

    Posted
    HeartBricker
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    the price per cubic foot was unbeatable, i wasn't worried about it being noisy since it's going into the garage but if you are worried about noise- it seems to be as quiet as any of the newer products on the market. Also appreciate the lock as i have a toddler. the delivery and setup through best buy was great, the delivery guys put it where i needed it, set it up, answered questions and even took away the excess packing materials (nylons, cardboard, Styrofoam) been running for a couple of months now- no frost like the old freezers. i like upright better than chest because they take less square footage and you don't have to take the top contents out everytime you want to reach the bottom of a chest freezer. i'm very happy- wife is even happier.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    excellent unit, door can be difficult to open

    Posted
    DGators
    • Verified PurchaserVerified Purchase

    This is - generally - a well designed unit (see comment about reversing the door). Other users have noted that the door, for a short time after it is opened and re-closed, is difficult to open. That is true, but once we became accustomed to it, it has not been an issue. That quirk means, however, that there is value in planning ahead a bit, so as to remove all the items you want at a single time, rather than repetitively going in and out. Since that is also more energy efficient, it's not a bad adjustment! An additional feature of the door is that it cannot be reversed to open in the opposite direction. The reason for that odd design feature, which may pose a significant issue for some locations, is not apparent.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Just Trash

    Posted
    Abbstergator
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased 01/2016; great freezer. Fast forward to 01/2019; completely busted bottom in the freezer itself; lost over 1,500.00 worth of food. Of course extended warranty did not cover the freezer nor the food. I understand it has been three years, but seriously give me a break here. I will never buy a Frigidaire product ever again.

    No, I would not recommend this to a friend

    • Brand response

      FrigidaireSupport

      Hello, Abbstergator. Thank you for sharing your experience. We understand your position. Rest assured, we make every effort to manufacture quality products. We apologize for your experience and hope that we will be able to restore your faith in the future. Should you need any assistance, please call our Customer Care Team at 1.888.203.1389 Mon-Fri 830a-8p EST. Regards, R'Shaye Frigidaire

  • Rating: 1 out of 5 stars

    Review for delivery only

    Posted
    CTResident
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    They dumped it, still in it's box in the middle of the garage and were planning on just leaving it like that. This freezer is HUGE. I had them move it to where it will be plugged in, and then had to ask them to unpack it and take the package away. Even then they left it standing on the bottom packaging and it's still like that now. I have no idea how they thought I would be able to do that on my own. They spoke no English so the whole thing was just difficult.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice bright interior.

    Posted
    SweetLeeB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This freezer has more room inside than my last Frigidaire which lasted through more than 20 years. The LED light is so bright that even items on the bottom shelf are easily seen. Shelves can be adjusted for height. The reason that I gave it four stars is that it is noisier than my last freezer. I can hear a steady, low hum in the room that backs the garage wall when the condenser kicks in. I would hesitate to put it inside a kitchen. Still, it holds a huge amount of food that can be easily seen so it fits our requirements. I'm glad that I purchased it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great freezer

    Posted
    JBug
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    we replaced a freezer that was over 50 years old and still running. Hopefully this one will last at least half that long. This one is frost-free, which I typically don't buy because they're not as electric efficient; but being new, it has to be more efficient than my old one. there's lots of room. two things I'm not thrilled: my old freezer had a basket on the bottom which made it easy to get to things in the back on the bottom shelf. This one does't. And the shelves on the door don't seem to be well made, like they might break easily. Otherwise, I love the freezer!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent unit for the price

    Posted
    Trankonia
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The unit is a bit larger than I expected but it works fine. Only time will really tell if the quality is there. It was easy to install and level. We placed in an unfinished part of our basement so noise is not a problem. To some it may be considered loud but that certainly depends on where it is placed. Our high end refrigerator is sometimes loud but it is close to our living room. I think this is an excellent no frills high capacity freezer. It is exactly what we wanted so we could do some bulk shopping and use our food savor to portion out various meals.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good size freezer for a big family.

    Posted
    Angels
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this freezer in addition to the one we have but smaller size and also a Frigidare. So far everything is working ss is i am happy with it. One downside is the wire racks are flimsy and wobbly once the shelf is filled. My older and smaller one's shelves are very sturdy. The key is made of plastic vs. metal. I have purchased several major appliances from Bestbuy and just want to make a note that those delivery guys were terrible. They just dropped off and took off. Because of that i won't buy anything from Bestbuy after this disappointing experience.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Frigidaire 20.2 CuFt Freezer

    Posted
    WelshMamof2boys
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I did a decent amount of research before deciding to get this specific freezer and I am so far not disappointed. It has plenty of space and shelving in it to be able to hold more than enough for a monthly shop for a family of 3 (2 being teen boys). My 5 CuFt chest freezer is kept in the basement and the stairs were just getting too much for my knees so I have this in the Dining area of my 23ft long living room. It's not an noisier than any other appliance of this kind, it is BIG so if space is an issue measure the area you plan to place it as well as allowing at 4-6" all around for airflow circulation.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Mostly loving our Frigidaire Freezer

    Posted
    Mackie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We've had this freezer for about 3 weeks; it replaces another brand freezer we'd had for 37 years. I love that you KNOW when the door is securely closed. Downside: it's next to impossible to open for a while after you close it; the suction is that intense. (It's always a bit of a challenge.) Tall spaces between some of the shelves are great if you need to freeze tall items. Would be nice if it came with another shelf or hanging bins for when you don't have tall items.

    I would recommend this to a friend

    • Brand response

      FrigidaireSupport

      Greetings, Mackie. We greatly appreciate your feedback and continued support of Frigidaire. Though we may not be able to implement every suggestion we receive, we will definitely continue to use valuable feedback like yours to improve the quality and design of our products moving forward. We offer a number of baskets, and other accessories to assist with customizing your frozen food storage experience. For more information, feel free to reach out to us at 888.203.1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST. -Alexis Frigidaire

  • Rating: 5 out of 5 stars

    Awesome full size freezer

    Posted
    kidzmom62
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My 19 year old Kenmore freezer decided to bite the dust and I was caught trying to find a new dependable replacement. Didn't think to shop anywhere else as I knew I would be buying an extended warranty and my last experience I had to wait 2 weeks for a repair! (needless to say I lost all my food). Best Buy delivered and hauled away my old freezer (for a very small fee) and I was up and running in less than 2 days! This freezer is so big and I really like the sturdy shelves on the door. So happy I chose this one and it was on sale so I got a super price as well!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I like this freezer,

    Posted
    kenneth
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Just purchased this freezer so I know very little about it except I really like the layout and capacity, After I bought an extra shelf, It holds much more product than my previous freezer which had a larger capacity rating. My rating would be a 5 star except for the problem I am having trying to get them to send me a user's manual. The tiny generic pamphlet that came with the freezer is of no use. In response to my request, they sent me a tiny generic pamphlet for built-in kitchen ranges. My rating may change if they get me a real manual.

    I would recommend this to a friend