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Hello, LT Thank you for your question. Ensure the water valves to the refrigerator is on and a water filter is in place. Once those checks are complete, turn the ice maker on to begin the ice making process. This information can be located in the owners guide. Should you have additional questions, come chat with us on our branded page Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
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