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Thank you for sharing your experience, Valued Consumer! Water is not needed for the appliance to cool properly. For the best cooling results, ensure that the room is completely enclosed and insulated. Also, the room is the correct size for the product to work efficiently. If may need additional assistance, please feel free to contact the manufacturer by phone at 1-800-374-4432, Monday-Friday, 8:30 am-8:00 pm EST. -Katrina
Sorry, there was a problem. Please try again later.No, you don't add water. Make sure your setting is on cool. Also, make sure you are venting to the outside because the hot air that comes out will negate the cool air.
Sorry, there was a problem. Please try again later.No. You have to drain water if humidity causes excess condensation. Try keeping doors and windows closed to keep room dark and area as small as possible.
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