“The directions that came with our water cooler are horrible. I think a 4 yr old wrote them. So can you please give me step by step on setting this up”
Answer This Question
1-3 of 3 Answers
Yes the instructions are absolutely horrible and when calling customer service you're told to wait 2 to 3 days for a call back. All I did was put the rod inside the water bottle and then I did plug in the power cord. The exact opposite of what the instructions say, and I held down the hot water button and heard some noise go on until eventually water came out. Still working on trying to get the hot water to actually be hot but at least water is coming out now
Sorry, there was a problem. Please try again later.Calling Curtis isn't very helpful either as you are told a technician will get back to you in 3 days. Ultimately, we decided not to follow the instructions after looking at videos of other coolers set up instructions. So, turn off the hot water button, plug it in and then hold down the cold water button for a while until you get water, repeat with the other buttons and then turn on the hot water button. Exactly the opposite of the instructions.
Sorry, there was a problem. Please try again later.Hi, Fixit! Our Water Cooler/Dispenser's are best handled by Curtis International, LTD. So that you are able to get the proper assistance, you will need to contact consumer care directly at 1-800-968-9853 at your convenience. -Ciara
Sorry, there was a problem. Please try again later.