Questions & Answers

Q: QuestionThe movie is releasing digitally before it releases physically. Does that mean I would get my digital download copy e-mailed to me before I get the physical DVD sent to me?

Asked 5 years ago by Hex.

• A:Answer No the code is printed on a paper that you receive inside the case

  Answered 5 years ago by Jakefromstatefarm

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Q: QuestionCan the digital copy be redeemed on Itunes or just moviesanywhere?

Asked 5 years ago by DadO.

• A:Answer Yes, it can. iTunes is where I redeemed mine.You have to go through reedeemdigitalmovies.com and then choose iTunes. It will show up as well in the Disney movie app.

  Answered 5 years ago by Huskylover

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Q: QuestionDo you get the digital code as soon as you purchase?

Asked 5 years ago by Anonymous.

• A:Answer No, the code comes printed on a card inside the Blu-Ray case.

  Answered 5 years ago by NorWestGuy

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Q: QuestionIt can be played in Korea?

Asked 5 years ago by ELSA.

• A:Answer Yes, this can be played in Korea.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionIs this a limited edition?

Asked 5 years ago by xbctmri.

• A:Answer Very Limited. I recommend preordering the new release steelbooks well ahead of time as they often sell out in stores early on release day.

  Answered 5 years ago by AggieERdoc

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Q: QuestionWhen will this actually be in stock for purchase? It's been sold out since its release.

Asked 4 years ago by Joee.

Q: QuestionWhen frozen 2 4k steelbook will restock?

Asked 4 years ago by Anonymous.

Q: QuestionWhen is frozen 2 4k steelbook will be restock?

Asked 4 years ago by Anonymous.

Q: QuestionDoes this package include both a blu ray disc and a DVD?

Asked 5 years ago by RRobinson.

• A:Answer Yes, it does; I chose it to make sure my gift included different options for viewing.

  Answered 5 years ago by Tialuvsu

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Q: QuestionWill the 4k steelbook edition of this ever be allowed for delivery when buying online? I noticed the day before and after release that it was only available for store pick up, just curious as to why this one is different from every other movie.

Asked 5 years ago by AHL1848.

• A:Answer You could definitely order either online or curbside pick-up if it’s in stock. Any more questions just go ahead and shoot. Oh and the difference between DVD/Blu-Ray and 4K Ultra is that 4K has ten times the bigger visuals and power color for the movie’s picture when you watch at home! But DVD/Blu-Ray is much better because it saves lots of money!!

  Answered 5 years ago by Joey

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Q: QuestionIs the digital code 4k also

Asked 5 years ago by Joe.

• A:Answer Yea

  Answered 4 years ago by Lovethismovie

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Q: QuestionThe Blue-ray has audio in Portuguese?

Asked 5 years ago by Flavio.

• A:Answer Sorry to say this, but it doesn't have Portuguese audio!!

  Answered 5 years ago by Ashk2021

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Q: QuestionWill frozen 2 steel book ever be released in the Rochester, NY area?

Asked 5 years ago by Annaman.

• A:Answer It was released everywhere. Now it’s sold out everywhere I think.

  Answered 5 years ago by kml1993

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Q: QuestionDoes the 4k disc play in Dolby Vision or HDR? I can only get Dolby Vision through streaming the movie. The disc and the digital copy have Dolby Atmos. Disc not giving me option for movie extras.

Asked 5 years ago by Abugx3.

• A:Answer 4k disc plays in HDR with Dolby atmos, digital copy plays in Dolby vision if t.v is compatible, with Dolby atmos for sound. Sing along on 4k disc but all other extras were found on digital copy. Have not tried the blue ray.

  Answered 5 years ago by Abugx3

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Q: QuestionIs there 2 physical discs in this set, 1 regular dvd and 1 bluray?

Asked 5 years ago by Dee123.

• A:Answer Yes! There are 2 physical discs and a flyer with the code to download a digital copy.

  Answered 5 years ago by Amrann

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Q: QuestionI don't have a blu-ray, will this play on a regular dvd player?

Asked 5 years ago by debz.

• A:Answer Yes it comes with a DVD copy of the film

  Answered 5 years ago by TR2XPVerified Purchase

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Q: QuestionWhat is the Digital Copy? What platform is it through and can I download it to multiple devices? Can it be viewed offline?

Asked 5 years ago by 2Fan.

• A:Answer Digital copy must be redeemed on Movies Anywhere, which you can link to other digital retailers such as Vudu, Apple TV, Prime Video. Any of these retailers let you download the movie to your device for watching offline. If you want to download it to multiple devices, make sure you sign into the your retailer’s app with the same user id on those devices.

  Answered 5 years ago by CubsFan

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Q: QuestionCan this be played on regular Blue Ray & DVD players and TV's with 4K HD format, if you don't have a 4K player?

Asked 5 years ago by DanO.

• A:Answer The 4K Bluray must be played on a 4K Bluray player with a 4k TV. However, this also comes with the regular blu ray and digital copy.

  Answered 5 years ago by Grizzly

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Q: QuestionDoes this movie have any added features such as deleted scenes?

Asked 5 years ago by Special.

This question was asked about the related product: Frozen II [Includes Digital Copy] [4K Ultra HD Blu-ray/Blu-ray] [2019]

• A:Answer It’s a cartoon so no. But, it does have additional content available.

  Answered 5 years ago by FerrariGuy

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