A:Answer Thank you for the feedback. It sounds like there may be an issue with the Bluetooth low energy pairing for the Smartphone app. This Garmin FAQ walks through correcting the issue: http://bit.ly/2xJl96Y
If you need assistance, Garmin Product Support would be happy to help. Our contact information, including telephone number and hours of operation, can be found on at: https://support.garmin.com/en-US/ Thanks, James