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Hi Joan- Thanks for choosing GE! We are sorry to hear the turntable does not turn and glad to help. Make sure the turntable is centered and seated properly. On models that turn on a ring with wheels attached, make sure the turntable is seated securely on the ring. Check the turntable to make sure it is placed right side up. If the turntable plate is upside down it will drag on the floor of the microwave. Check to make sure that there is no food or debris under the "wheels" of the turntable ring. Food can prevent the wheels from moving forward. Be certain you are pressing a cook function rather than a timer function. Reset the electronics by unplugging for 30 seconds or so. The warranty details are provided on page 15 of the Owner's Manual: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40735.pdf - We hope this is helpful! SUEatGEA
Sorry, there was a problem. Please try again later.it should turn, if not then your microwave is defective!
Sorry, there was a problem. Please try again later.