A:AnswerHi DickY- We certainly appreciate your loyalty! The current model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31DFBB (black). It is compatible with GE® Optional 27" Built-In Trim Kit JX827DFBB and GE® Optional 30" Built-In Trim Kit JX830DFBB. Microwave trim kits are not interchangeable. We suggest to view the Quick Specs for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31DF_r2.pdf - Keep in touch! SUE@GEA
A:AnswerHi Lynn- The comparable model is our GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven
PEM31SFSS. Approximate Product Dimensions: (WxHxD) (in.) 24 in x 12 1/8 in x 12 7/8 in. This model is compatible with GE® Optional 27" Built-In Trim Kit JX827SFSS and Optional 30" Built-In Trim Kit JX830SFSS. We suggest to view the Quick Specs at the following link for cabinet cutout dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - We certainly appreciate your loyalty! SUE@GEA
A:AnswerHi SmallStoveGuy- If you needing a replacement Spacemaker Over-The-Range Microwave, all 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions. Check out our GE Profile™ Series 2.1 Cu. Ft. Over-the-Range Sensor Microwave Oven PVM9215SKSS. Check out the Quick Specs for dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PVM9215SK_C3.pdf - You might want to pair with GE Profile™ Series 30" Slide-In Front Control Induction and Convection Range
PHS930SLSS or GE Profile™ Series 30" Free-Standing Convection Range with Induction
PHB920SJSS. Keep in touch at 1-800-626-2005 or GEAppliances.com - SUE@GEA
A:AnswerHi Klb- If the coating is actively flaking or paint is peeling anywhere inside the oven cavity we recommend to discontinue the use of the microwave and replace it. The microwave is not repairable. The cavity coating in GE Appliances microwave ovens is selected to be safely used as a food-contact surface and meets GE Appliances' and applicable government requirements for such use. No lead or other toxic materials are added to the cavity coating material used in GE Appliances microwave ovens. See the following link- MICROWAVE - CAVITY REPAIR NEEDED DUE TO ARCING, CHIPPING, PEELING OR SCORCHING: http://products.geappliances.com/appliance/gea-support-search-content?contentId=16197 - Thanks for choosing GE. Keep in touch! SUE@GEA
A:AnswerHi SDW- While we strongly recommend not using an extension cord, the interior light may flicker when the oven is in use if installed with an extension cord. Cooking times may also be longer. The microwave should be plugged into its own properly grounded, dedicated electrical outlet to prevent the flickering of the lights, blowing of a fuse or tripping of a circuit breaker. See the following link- http://products.geappliances.com/appliance/gea-support-search-content?contentId=18836 - A qualified service technician is required for an accurate diagnosis. For safety reasons, we offer no do-it-yourself repair advice on microwave ovens due to high voltage (capacitor hold a high voltage charge even after it has been unplugged). If interested you can contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - Due to age, you may want to considering a replacement. The current model is our GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS. Keep in touch! SUE@GEA
A:AnswerHi Mamabe - We certainly appreciate your loyalty! When replacing old model with a new model, a new kit will be needed. Updated kits have the proper templates and brackets for the new model; the installation instructions stay the same. PEM31SFSS is compatible with Undercabinet Hanging Kit JXA019K (sold separately). If interested in repair, you can use our online tool to schedule your in-home service appointment: http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - GE Appliance Service 1-800-GECares (1-800-432-2737). Keep in touch! SUE@GEA
A:AnswerHi Ellie- We certainly appreciate your loyalty! The current model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31DFBB. Trim Kits are not interchangeable. This model is compatible with GE® Optional 27" Built-In Trim Kit JX827DFBB and Optional 30" Built-In Trim Kit JX830DFBB. We suggest to view the Quick Specs at the following link for dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Keep in touch! SUE@GEA
A:AnswerHi LuvMyTwins - It's nice to hear from you! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions. The comparable models with sensor cooking controls are GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175DKWW and GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195DKWW. Model JVM7195DKWW has a dark gray, easy-clean enamel interior with Steam Clean option. Play Video: http://products.geappliances.com/appliance/gea-support-search-content?contentId=23964 - It also has a four-speed, 400-CFM venting fan system to quickly remove smoke, steam and odors from the cooktop to keep kitchen air fresh and clean (compared to Two-speed, 300-CFM- JVM6175DKWW). We certainly appreciate your loyalty. Enjoy! SUE@GEA
A:AnswerHi Spacemaker- Microwaves need adequate air clearance on each side, the rear and the top to function properly. This allows good circulation for the intake and discharge air vents. When installed on counter, we recommend 3" of clearance on both sides and the top and 1" clearance in the rear. See the following link- MICROWAVE AIR CLEARANCE - COUNTERTOP MODELS WITH OPTIONAL HANGING KIT: http://products.geappliances.com/appliance/gea-support-search-content?contentId=21669 - This model is also available with a trim kit, however, the cutout width is approximately 24 7/8". See Quick Specs: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - We certainly appreciate your loyalty. Keep in touch! SUE@GEA
A:AnswerHi Madre- We are sorry to hear of the fault code and encourage you to contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - There are safety issues due to high voltage (capacitor holds a high voltage charge even after it has been unplugged). We urge our consumers not to attempt any microwave repairs. You can view a parts diagram of your microwave online at: http://www.geappliances.com/ge/parts/search/?icid=GEARpartsflyout-search- Thanks for reaching out to us! SUE@GEA
A:AnswerHi DoubleH- You are correct! GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven
PEM31SFSS is the current replacement model. We do not offer a larger model compatible with Optional Undercabinet Hanging Kit JXA019K (sold separately). We certainly appreciate your loyalty! SUE@GEA
A:AnswerHi Steve- GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS is compatible with GE® Optional 27" Built-In Trim Kit JX827SFSS and GE® Optional 30" Built-In Trim Kit
JX830SFSS. Check out the Quick Specs at the following link for details including dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Thanks for choosing GE. Enjoy! SUE@GEA
A:AnswerHi - Yes, GE Profile™ Series PEM31SFSS is compatible with optional Undercabinet Hanging Kit JXA019K (sold separately). Thanks for choosing GE. Enjoy! SUE@GEA
A:AnswerHi SueB - We are sorry to hear your microwave is no longer operating and certainly appreciate your loyalty. Built-in double ovens with an upper microwave (JTP85WOD1WW) are designed as one model so that the oven and microwave are wired together. You cannot replace just the microwave or just the oven. It would require repair or replacing the entire model. The latest model is GE Profile™ Series 30" Built-In Combination Convection Microwave/Convection Wall Oven PT7800DHWW. Keep in touch at 1-800-626-2005 or GEAppliances.com - SUE@GEA
A:AnswerHi reMOdel- We certainly appreciate your loyalty! The current model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS. Trim Kits are not interchangeable. You will also need to purchase GE® Optional 27" Built-In Trim Kit JX827SFSS or GE® Optional 30" Built-In Trim Kit
JX830SFSS depending on cabinet width. We encourage you to view Quick Specs for more details including dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Keep in touch! SUE@GEA
A:AnswerHi ChateauBlanc- We are sorry to hear of this unusual issue with the door opening mechanism on your GE model PEM31SM3SS. You should not expect this with the new model PEM31SFSS. We do not offer an alternate model with the same dimensions. Keep in touch! SUE@GEA
A:AnswerHi MGus- We are sorry to hear of this unfortunate experience. You may want to reset the electronics by unplugging or by turning off power at the circuit breaker for 30 seconds or so. Model JEM31SF01 was manufactured 2002-2007. Due to age, you may want to consider a replacement. The latest model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS. Check out the Quick Specs for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - We certainly appreciate your loyalty and glad to have you in the GE Appliances Family! SUE@GEA
