Questions & Answers

Q: QuestionWhat is the warranty, and how does it works and cost.

Asked 6 years ago by Paul.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hello Paul - Thank you for your inquiry; we are glad o assist. GE Appliance warranty protects you against manufacturing defects during the initial first year of ownership. Your microwave warranty begins with the date of purchase. You can view the warranty details for this model in the owner's manual on page 19 at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF For information regarding purchasing extended warranty, please contact the Best Buy customer service. Thanks for checking. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs the stainless steel finish fingerprint resistant?

Asked 6 years ago by Janie.

• A:Answer Hello Janiee - Thank you for your interest; we are happy to help! The stainless steel finish of the microwave model JVM3160RFSS is not fingerprint resistant. Thanks for checking. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionI have a GE Model JVM 1339BW 002 I’m replacing will this model be a good replacement ? I noticed it didn’t have the vents at the top.

Asked 6 years ago by Mack.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer it does have vents on the bottom like our last one. it does the job. i might quibble about no veggy button but instead you push the reheat button until you get to veggies.

  Answered 6 years ago by wennyVerified Purchase

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Q: QuestionDo you have an over the range microwave in stock,? in black,. If so could we pick it up? I now have the Ge JVm1 1750 DP188. Thanks, Betty

Asked 6 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer One man carried it into the kitchen but it takes two people to help brace it while it is being secured to the wall.

  Answered 5 years ago by dianne330Verified Purchase

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Q: QuestionI am having new cabinets being put in our kitchen. We currently have a microwave on our counter but want to put in an over the oven microwave. In order to correctly vent this do I have to vent it to the outside and cut a hole in my wall ??

Asked 6 years ago by Sandy79.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer The model we bought is designed for over-stove use, has lights and aluminum grease trap screens on bottom. I read that this microwave has a special attachment that allows one to not have to vent to outside, but I personally prefer not having to change charcoal attachment for that and like outside venting. Check out the Best Buy information further as that might give you better info. They also list the dimensions and have a photo. Hope this helps.

  Answered 5 years ago by SFtB

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Q: QuestionI'm replacing my Maytag Over the oven Microwave Model # MMV5165BAW with a GE Model # JVM3160RFSS. The Maytag has a top rear vent that adapts to a hole in the wall. Will my GE Microwave adapt to the top rear vent.

Asked 6 years ago by RichieB.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

Q: QuestionWhat are the dimensions of the Chi E over the range microwave?

Asked 6 years ago by Dimensions.

• A:Answer Hi there, We are finding that the approximate dimensions for this unit are as follows: Width: 29 7/8", Height: 16 1/2", & Depth: 15 1/4". We hope that this helped! Thank you so much for your question. -Michael

  Answered 2 years ago by GE Answers

  
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Q: QuestionHow big of a burner is this exhaust rated for? Will it handle a 21,000 btu burner?

Asked 6 years ago by Jack.

• A:Answer Hi Jack, Most range or cooktop models do not require a ventilation system or have a CFM requirement; however, we recommend checking the local residential codes in your area to see if one is required. All current OTR (over-the-range microwaves), including convection, Advantium ovens, vent hoods, and telescopic downdraft vents can be installed over gas cooking products with combined surface burner BTU rating of approximately 65,000 BTUs or less. As long as the 66" minimum clearance from the floor to the top of the microwave is followed there will be no performance or warranty problem. We hope that this helped! Thank you so much for your question. -Michael

  Answered 6 years ago by GE Answers

  
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Q: Questionwhat trim kit can be used for this MW to fit into a 36" space?

Asked 6 years ago by JimF.

• A:Answer Hello JimF - Thank you for your question. We are glad to assist. The microwave model JVM3160RFSS does not have a compatible trim kit to fit into a 36" wide space. Thanks for checking. Olga

  Answered 6 years ago by GE Answers

  
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Q: Questiondoes it have a light on the bott om to light up the counter top below it

Asked 6 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hello - Thank you for your interest. We are happy to help. Yes, this over-the-range microwave has a surface/cooktop light. We hope this helps. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionMy turn table on model # JVM1842WD 002 does not work. Are there replacement parts available?

Asked 6 years ago by Jer.

• A:Answer Hello Jer - Thank you for reaching out to us regarding your microwave. We are sorry to hear your microwave turntable is not working and we are glad to assist. Please visit the following link to troubleshoot this issue: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16898 If this information does not help, service is recommended. You can schedule an appointment online at: http://geappliances.com/service_and_support/service/ Or if you prefer to call you can reach our scheduling department at:1-800-432-2737. To order replacement parts through the GE Appliance Parts Store you can call our Parts Team at 1-877-959-8688 or order on-line by visiting: https://www.geapplianceparts.com/store/ We apologize for any inconvenience it has caused. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhich GE microwave model with same dimension(127/8 H,213/4 W, 173/4 D) as JVM3160RFSS has stage cooking features ?

Asked 6 years ago by geview.

• A:Answer Hi there, We are finding that the dimensions for the model that you've provided are approximately: W: 29 7/8", H: 16 1/2", D: 15 1/4". Based on those dimensions, we are finding that this model has very similar overall dimensions and also has stage cooking capabilities. You can view that model here: https://products.geappliances.com/appliance/gea-specs/PVM9179SKSS - Also, here is a link that details what Stage Cooking is: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22765 - Finally, take a look at pg. 9 of your Owner's Manual to see information on Cook Time I and Cook Time II. You can view that document here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40774.pdf - We hope that this helped! Thank you very much for your question. -Michael

  Answered 6 years ago by GE Answers

  
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Q: QuestionDoes JVM3160RFSS has a stage cooking setting ?

Asked 6 years ago by geview.

• A:Answer Hi there, Based on what we are seeing, this model of microwave does not have a Stage Cooking feature. We apologize for any inconvenience. However, here is a link that details exactly what Stage Cooking is in case you would like to read more about it: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22765 - Thank you so much for your question. -Michael

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs this an acceptable replacement for a 2003 Kenmore model 721.62644200?

Asked 6 years ago by JR80923.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer We replaced a Kenmore Elite that we purchased in June 2011 with this model. It is only about half an inch taller than the Kenmore. The mounting holes for the upper cabinet will not be the same so you'll be drilling more holes. Be careful mounting the paper template under the upper cabinet because the holes have to be spot on or you won't be able to mount it properly. Also, the rear bracket has different hook and hole positions so you won't be able to use the Kenmore bracket.

  Answered 5 years ago by JerryB

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Q: QuestionI just purchased model JVM3160DFCC. Is there any special modification in the use of the templates provided for the installation? I see multiple sources that say the install template instructions are not accurate. Any advice from GE?

Asked 6 years ago by JDWI.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer Hello JDWI. Thank you for reaching out to us. We are glad to assist. Here is the link to this microwave model templates: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-41080.pdf Here is the link to the complete installation instructions:https: //products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-4.PDF I hope this helps. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionHi, I need to replace my 1.6 cu in GE Profile Spacemaker over the stove microwave JVM1660bb003. Is the JVM3160rfss a replacement for it? (this one is stainless steel) Thank you, Pat

Asked 6 years ago by pcs004.

• A:Answer Hello Pat. Yes, the new stainless steel model JVM3160RFSS is a great replacement for your existing microwave. It will work in your current space. Thank you your interest. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionDoes it come with any warranty?

Asked 6 years ago by akb.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hello Akb. Yes, this microwave comes with one year warranty. You can view this model warranty details provided on page 19 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF Thanks for checking. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionHello. I purchased a microwave Model JVM3160RF5SS. I need a replacement glass plate. Do you carry them and if so what is the cost?

Asked 6 years ago by Shontell.

• A:Answer Hello Shontell - Thank you for reaching out. We hope you are enjoying your microwave. For a replacement glass tray, have a look at this link: https://www.geapplianceparts.com/store/parts/spec/WB39X10032 We hope this helps. Please let us know if you have any more questions. - John

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat color are the lights? I hope still green so they match my other ge appliances.

Asked 6 years ago by Margo.

• A:Answer Hello Margo. Thanks for your question. We are glad to assist. The display color of the control panel is white. Thanks for checking. Olga

  Answered 6 years ago by GE Answers

  
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