Questions & Answers

Q: QuestionRecently purchased this microwave as a replacement for previous model. The vent fan comes on (quite loudly) every time I’ve used it. Is there a way to turn this feature off?

Asked 4 years ago by AEV.

• A:Answer Hi there - We're happy to offer some insight into this. The automatic fan feature protects the microwave from too much heat rising from the cooktop below it. It automatically turns on if it senses too much heat. Since it's designed to protect the microwave's components to remain at acceptable operating temperature, it cannot be manually turned off. Discover more information about this feature by checking out an article entitled, "Over-the-Range Microwave - Automatic Fan Feature" on our website. Reach out if you have any questions or concerns in the future - we're glad to assist. All the best, Kelsey@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIs there a way to turn vent off when it automatically turns on when reheating?

Asked 4 years ago by AEV.

• A:Answer Hello there - Thanks for asking! The vent fan automatically turns on to protect the microwave if it senses too much heat rising from the cooktop below and cannot be manually turned off during this time. We apologize for any inconveniences this may cause - it's a feature designed to make sure that the microwave's components remain at an acceptable operating temperature. Let us know if you have any questions or concerns moving forward. We're always glad to help! Take care, Kelsey@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIf the microwave is vented to the outside, can I use it without the charcoal filter?

Asked 4 years ago by Dee.

• A:Answer Hello there - We really appreciate you reaching out about this and we're happy to offer some insight. A Charcoal Filter Accessory Kit is required for the non-vented exhaust, but not if the microwave is going to be exhausted externally. Detailed information about an Outside Top Exhaust (Vertical Duct) starts on page 16 of the installation instructions and information for an Outside Back Exhaust (Horizontal Duct) begins on page 20 of the same installation instructions (linked on our website). We hope this helps! Connect with us if you have any further questions - we're always glad to assist. Be well, Kelsey@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionMy new GE range is a stainless steel front with graphite gray trim (not black). Is there a microwave that will match the gray, as the sides stick out a few inches from the cabinetry. My current GE microwave, which is an older model, has black sides.

Asked 4 years ago by Lucy.

• A:Answer Hello there - Great question! Our current stainless steel over-the-range microwaves have black sides and we believe that they complement our stainless steel ranges nicely. Thanks so much for checking. -Mikayla@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan I install the rack that I have in my old GE Placemaker Microwave in this new microwave since it doesn't have a rack? If so, where can I find rack holders/hooks? Can they be glued to the walls of the new microwave?

Asked 4 years ago by Patra.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer Using any glue inside a microwave is a bad idea. Unless the glue is specifically made for such use (and I am unaware of any that are) the microwave will eventually break down the glue which could damage the appliance.

  Answered 4 years ago by JTLSF5

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Q: QuestionWhat is the replacement JVM 1430 what model?microwave

Asked 4 years ago by Walter.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hi there, Thanks so much for being a valuable customer of GE! We're happy to help you find a replacement model. All our over-the-range microwaves are designed to fit into a 30" cabinet opening. This makes choosing a replacement a breeze. Please note however, that you will need to use the mounting kit that comes with the model. This is because the kit is made specifically for that model. One model we would encourage you to check out is model JNM3184RPSS. Let us know what you think. Stay safe. Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat accessories go with this microwave if I purchase one? Can I purchase its upfront filter and the fuse for this type microwave?

Asked 4 years ago by Zekh.

• A:Answer Hello- We appreciate your interest in our Over the Range microwave. This is a great model, it comes with a charcoal filter. You can purchase another filter if desired. Note: A fuse can be purchased if desired, however it isn't something that is considered consumer replaceable and would require a technician to install. If you have any additional questions in the future, please let us know. We are here to help! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questiondoes the ge jvm3160rfss come with the charcoal filter kit used for recirculating vent? and will the installers take care of making it recirculating.

Asked 4 years ago by john.

• A:Answer Hello- We appreciate your question and are happy to help! Yes, this model does come with a charcoal filter. The installer will be able to turn the blower around to recirculate. Just be sure to ask him or her before the install it. The turning of the blower is very simple and takes less than a minute. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat is cost to replace panel. Microwave flashed a message that there was a short in panel.

Asked 4 years ago by Donna.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hello- We are very sorry to hear your control panel is having issues. We recommend resetting the electronics by unplugging the unit for at least 5 minutes. If you continue to have issues please reach out to GE Consumer Service at 1-800-432-2737 and they will be able to diagnose this for you and give you a quote on the repair costs. Thank you! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI need to replace a Profile microwave Model # PVM1870DM1WW. What model would be the same dimensions?

Asked 4 years ago by Andy.

• A:Answer Hello, there. It's great to hear that you are in the market for another GE appliance. How exciting! You can check out models: JNM7196DKWW,PVM9179DKWW, JVM7195DKWW , they have similar dimensions as model PVM1870DM1WW. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement to your model PVM1870DM1WW should the above suggestions not be suitable for you. Please remember that when replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We appreciate your business and happy shopping!- Kianna@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHow much is the delivery and installation fee?

Asked 4 years ago by Anonymous.

• A:Answer picked up at store - installed self

  Answered 4 years ago by pjs4564

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Q: QuestionI can’t find a keep warm on this microwave please let me know how to keep food warm. Thanks

Asked 4 years ago by Judy.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer Hey there, thank you so much for reaching out to us. We're sorry to say this microwave doesn't have a Warm setting, but it does have a Reheat setting that can be used to make sure your food is ready to eat again. If you need anything else, please reach back out to us on social media at any time. You'd make a great addition to our GEA family. - Guy@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat model should I buy to replace my current model, JVM1320BB?

Asked 4 years ago by TRIO.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hi, thanks for reaching out for assistance. We're glad to hear that you are interested in a new microwave within the GEA brand. You could consider similar models such as JVM6172DKBB, JVM6175DKBB, or JVM3162DJBB. We hope this information meets your needs. Take care!- Kianna@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIs this microwave compatible with a gas range?

Asked 4 years ago by AmberinTexas.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hello- We appreciate you checking with us. All current OTR (over-the-range microwaves), including convection, Advantium ovens, vent hoods, and telescopic downdraft vents can be installed over gas ranges and cooktops* with combined surface burner BTU rating of approximately 65,000 BTUs or less. As long as the 66" minimum clearance from the floor to the top of the microwave is followed there will be no performance or warranty problem. ~For Pro Ranges and Rangetops, we recommend checking the installation instructions for the appliance. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHello , We currently have a JVM3160RF3SS installed that is not working and I am looking to purchase JVM3160RFSS to replace the existing unit. What are the additional parts that I need to order and can I use the existing wall mount? Thank you in advance.

Asked 4 years ago by SJ.

• A:Answer the newer unit fits into the space the older unit had used. BUT, the door shape of the newer unit will hit the cabinet on the left side of the unit. Your installation needs to be moved to the right to clear the cabinet when the micro door is opened. Not noticeable unless you are a nit picker.....you may have to move the hanging bracket...if you signup for Best Buy TotalTech they deliver and install the unit for free....

  Answered 4 years ago by Greatzippylaptop

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Q: QuestionWe have a GE Spacemaker. First, the handle broke away. Next, the glass in the door fell into the door leaving an open gap. Can door be replaced? Where from? Also, need dimensions of 1.6 & 1.7 cf microwaves.

Asked 4 years ago by KH.

• A:Answer Hi there, Oh goodness! We're terribly sorry to hear that the handle and glass have broken from your microwave. We absolutely understand how aggravating that is. The door can be replaced, but will require service. You can schedule an appointment by calling 1-800-432-2737. The dimensions of the 1.6 cu. ft. microwave are 16 7/16" H x 29 7/8" W x 15 7/8" D. The dimensions of the 1.7 cu.ft. microwave is 16 5/16" H x 29 7/8" W x 15 9/16" D. Take care. Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat type of bulb and wattage does stovetop light take

Asked 4 years ago by Anonymous.

• A:Answer Hi there, We're happy to answer this question! This microwave uses a 40W incandescent bulb. The part number is WB25X10030. Have a great day! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWe want to replace our GE JVM 1440BH04 over the range microwave. 1.4 CU. Is your JVM 3160RFSS a good replacement for our old microwave? This one is 1.6 CU?

Asked 4 years ago by Earl.

• A:Answer Check the specs: measurements of width, depth and height are critical. If dimensions work, then microwave should work.

  Answered 4 years ago by Microwave

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Q: QuestionDoes this come with the hardware for installation?

Asked 4 years ago by Jose.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hi - Thank you for your interest in a new GE over-the-range style microwave. We do include a hardware package that provides all the parts needed for installation. Kind regards- Vikki@GEA

  Answered 4 years ago by GE Answers

  
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