Questions & Answers

Q: QuestionAs for the Surface light, do I have to get the same model as WB25X10030 (which is said on its owners manual) only? Or any microwave incandescent bulbs (of 120 volt?) would do?

Asked 5 years ago by MarsQ.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Slate

• A:Answer Hello MarsQ - Thank you for reaching out about this amazing microwave. Our appliances are tested with the parts provided in the owner's manual so using this would be our recommendation. Other bulbs may fit and work, however, the appliance was not tested with other bulbs. Thanks! - JB

  Answered 5 years ago by GE Answers

  
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Q: QuestionWill this unit work over a gas range.

Asked 5 years ago by Babs.

• A:Answer Hi Babs - Thanks for viewing GE Model JVM3160RFSS! Yes, the microwave can be installed over gas cooking products with combined surface burner BTU rating of approximately 65,000 BTUs or less. We suggest viewing the following link- MICROWAVES INSTALLED ABOVE A GAS RANGE OR COOKTOP: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18417 - Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionNew JVM3160, on the inside right, there is a square piece , feels like cardboard has tabs and a plastic peg holding it in place. Is this packing material to be removed or does it stay in the microwave?

Asked 5 years ago by Toni.

• A:Answer It stays. Even though it looks like cardboard, it's a thin metal plate.

  Answered 5 years ago by MerlinVerified Purchase

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Q: QuestionI have to replace GE over the counter microwave #JVM1950SR1SS. Which model will match up to the top installation holes? Thank you.

Asked 5 years ago by Carol.

• A:Answer Hi Carol - It's nice to hear from you! We are sorry to hear your microwave needs replacing and apologize for any inconvenience this has caused. A comparable model is GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven Model # JVM7195SKSS. Mounting holes will not be the same on current models. When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We appreciate your loyalty. If you have any additional questions, do not hesitate to ask, we are happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionHi, I have a jvm1540dm4ww and need to know what the replacement model is as mine no longer works. I need a white same size same vent type please.

Asked 5 years ago by bmills.

• A:Answer Hi bmills - We certainly appreciate your loyalty! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Also, the over-the-range models are all designed for adaptation for the following three types of ventilation: 1. Outside Exhaust (Vertical – Delivered from factory in vertical position). 2. Outside Exhaust (Horizontal). 3. Recirculating (Non-vented ductless). GE - 1.6 Cu. Ft. Over-the-Range Microwave Model JVM3160DFWW is a great choice and can be installed in the same space as jvm1540dm4ww (Dimensions: 16 1/2H x 29 7/8W x 15 1/4D). Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionI have a GE microwave, model DVM 1540 DN1BB which I want to replace. What model GE microwave would you recommend I replace it with?

Asked 5 years ago by Dwight.

• A:Answer I recently purchased an over the range JVM3160DFWW that has worked wonderfully well for me.

  Answered 5 years ago by pk668Verified Purchase

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Q: QuestionOur GE model number JVM1540DM4BB quit cooking, and the turntable stopped at the same time. We had this present one vented horizontally to the outside. What model should we purchase to minimize reconfiguration work? Is there a close match available?

Asked 6 years ago by OldWorm.

• A:Answer Hi - Thanks for reaching out to us regarding your GE microwave model JVM1540DM4BB. We are sorry to hear it no longer heats and the turntable does not rotate and apologize for any inconvenience. This is frustrating, we know. We have good news. You can choose any model. All over-the-range microwaves are designed for adaptation to the following three types of ventilation to suit your installation needs: 1. Outside Exhaust (Vertical – Delivered from factory in vertical position). 2. Outside Exhaust (Horizontal). 3. Recirculating (Non-vented ductless). A comparable model is GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160DFBB. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWe have a GE Spacemaker over the range microwave model JVM163OWKO1 that is no longer made. What model # do you recommend to replace it. Also, how long should it take to take the old one out and put the new one in. Thanks.

Asked 6 years ago by Pete.

• A:Answer About 30-45mins with all the recommended tools and another person to help.

  Answered 6 years ago by BiggO

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Q: QuestionWhat kind of filter does this microwave use? And where is the filter located?

Asked 6 years ago by Anonymous.

• A:Answer Hi there, If you are making your unit recirculating instead of venting externally, you would use a charcoal filter. One is supplied upon delivery. However, when you need to purchase a new one, the part number for that filter is as follows: WB02X11550. The filter is located behind the grill at the top of the opening of the microwave, once the door has been opened. For a diagram that should help clear things up and directions on how to remove and replace the filter, take a look at pg. 15 of your Owner's Manual. You can view that document here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF - We hope that this helped! Thank you so much for your question. -Michael

  Answered 6 years ago by GE Answers

  
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Q: QuestionI am replacing a GE JVM1339WW003 over the range microwave. What's the nearest size re: replacement? I'm not looking for an expensive one. It needs to vent out the front, there is no vent pipe through the wall or roof so it's got to come out the front.

Asked 6 years ago by Anonymous.

• A:Answer Hello. Thank you for your interest in purchasing a new microwave. We are glad to assist. The GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160DFWW is a great replacement for your existing model: https://products.geappliances.com/appliance/gea-specs/JVM3160DFWW The new model has an option of non-vented/ductless installation. The charcoal filter should be used for recirculating back into the room and it is included with this model. I hope this helps. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs the turntable recessed or does it sit above the base floor in microwave? I couldn't be certain looking at the picture......... Thank you.

Asked 6 years ago by msbnaz.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Slate

• A:Answer Hello Msbnaz. The turntable is recessed. Thanks for checking. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionDoes this 1.6 cu ft OTR microwave have 2 stovetop lights (right/left) bottom front or one stovetop light at the bottom back of microwave? Thank you.

Asked 6 years ago by msbnaz.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Slate

• A:Answer Hello Msbnaz. This microwave model has 2 cooktop lights (bottom left and bottom right). Thanks for checking. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionI have a GE microwave model JVM1540Dm2ww. I need to have it replaced. Which model is is best to replace this one?

Asked 6 years ago by Ski.

• A:Answer Hello, all 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. As a note, when replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. The model you are looking at would be a great replacement! To see more information about that microwave, please see the use and care manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF The model has similar convenience controls as your previous microwave, such as: Beverage, Cook Time, Defrost: Weight/Time, Popcorn, Potato, and Reheat. I hope this helps! -Chris

  Answered 6 years ago by GE Answers

  
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Q: QuestionI need to replace an over the range microwave GE spacesaver JVM1339WW002 Will the model JVM3160DFWW be a good replacement

Asked 6 years ago by MAC1.

• A:Answer Hi MAC1- Yes, all 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. You can view the Quick Specs at the following link for all product and cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340168_jvm3160df_c3.pdf - We certainly appreciate your loyalty! Enjoy - Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI would like to have my old Microwave removed and my new one delivered and installed above my stove what kind of charge are we talking about to have that done

Asked 6 years ago by Widow.

• A:Answer $100

  Answered 6 years ago by Weniks

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Q: QuestionSomehow I have locked my microwave up,it won't do anything, where the clock is, is a little lock symbol by the time. How do I fix this?

Asked 6 years ago by SHELL.

• A:Answer I believe you push down and hold the lock button for 3 seconds located among the other buttons on the face of the microwave.

  Answered 6 years ago by Randy4Verified Purchase

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Q: QuestionDo the bracks come with the microwave

Asked 6 years ago by Sue.

• A:Answer Hi - Yes! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions. Enjoy! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionThe window in the door has a cross-sticking piece/cover over it, and you can't see in. Can that be taken off safely?

Asked 6 years ago by diane.

• A:Answer Hi Diane - The inside of the microwave door is covered with a thick, clear plastic sheet that should not be removed. The purpose of this plastic is to prevent any interference with the metal/mesh screen in the door. The mesh screen, which is scientifically designed to allow viewing into the microwave, reflects the microwave energy and prevents it from passing through the window or plastic. This covering is glued on. Should this be removed or become damaged, the microwave should not be used and service should be contacted. The interior light comes on during operation so you can view your food. Keep in touch at GEAppliances.com - Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs it quiet when running ?

Asked 6 years ago by Bubbie.

• A:Answer Hi Bubbie - When using a power level other than HIGH or 10, the magnetron tube cycles on and off to obtain the lower power. This cycling of the magnetron tube causes a dull or low thumping, pulsating, or humming noise. It is normal for the internal fan for the electronics to continue to run for a few seconds after the microwave cycle is complete, even if the door is opened. Also, it is normal to hear clicks or relays after starting the cycle. You should be pleased with your choice. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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