1-2 of 2 Answers
Yes as your pulling it out kinda pull it toward you
Sorry, there was a problem. Please try again later.Good day, We're quite sorry to hear that your filter is jammed and understand your concern. If it is not moving easily, it is ok to use a small amount of force, but do not pull too hard as the filter of unit could get damaged. If that does not work, we recommend returning to the store for an exchange or contacting 866-907-1655. Hope this helps. Mike@GEA
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