Questions & Answers

39 Questions & 75 Answers
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  • Question
    The picture doesn't show a thru the door dispenser. the specs say there is one. GE info says there's internal dispenser but the inside pic doesn't show one. I don't want to order this If there's thru the door dispenser. The specs & pictures contradict.   (5 Answers)

    By Nana June 25, 2016.

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    • Best 
      Answer

      Dear Nana - this is Nancy at GE Appliances regarding a new refrigerator. This is a very nice model. It does not have the external ice and water dispenser. It offers an internal water dispenser. If you are facing the refrigerator with the doors open, the internal dispenser is on the left wall, but it is difficult to see in the photo. I hope this helps! Thanks for checking with us!

      By GE Answers July 5, 2016.

      • Brand Representative
  • Question
    Does the ice tray slide out automatically when the freezer door is opened?   (3 Answers)

    By Alan December 2, 2016.

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      No. You have to pull it out. The annoying part is that the ice cubes fall behind the freezer drawer and into the bottom of the freezer. You have no way of getting them out.

      By Swampfox January 22, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Member
  • Question
    Is the ice also filtered in this model? Currently have a Samsung fridge, and both water and ice use the filter (essential as our water taste is terrible).   (3 Answers)

    By JPinGA July 8, 2017.

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      Hi JPinGA- This is Sue at GE Appliances. We are excited to hear of your interest in our GE® ENERGY STAR® 24.8 Cu. Ft. French-Door Refrigerator GNE25JSKSS! We have great news. Both the ice and water are filtered. Check out the filter specifications at the following link: https://www.geapplianceparts.com/store/parts/spec/MWFP - Keep in touch. We love hearing from you. Enjoy!

      By GE Answers July 13, 2017.

      • Brand Representative
  • Question
    Can I get a white refridgerator, bottom freezer, French doors without an icemaker?   (1 Answer)

    By heva July 4, 2017.

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      Hi heva- This is Sue at GE Appliances. Thanks for viewing our French-Door Refrigerators! We currently do not offer a model without an icemaker. The icemaker can be turned off if not desired or a water line is not available. You can view our selection in white at the following link: http://products.geappliances.com/appliance/gea-category/refrigerators?ascdesc=d&p=1&r=12&sortBy=price&Type=French+Door&Color=White - Keep in touch!

      By GE Answers July 6, 2017.

      • Brand Representative
  • Question
    If the refrigerator is larger than my opening will they take off the doors and then replace them?   (3 Answers)

    By Anonymous December 24, 2016.

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      Answer

      They did this for me, but you must opt for set up and not just delivery.

      By Jamie55 August 4, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    the dimensions state the depth is 37.5 inches but i measured the unit while at home depot and its only about 32.5. why the discrepancy?   (2 Answers)

    By tkshway September 15, 2016.

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    • Best 
      Answer

      Hello tkshway - this is Nancy at GE Appliances and I am happy to help you. The depth of this refrigerator is: Case Depth without the door is 30-5/8", Depth without the handle is 35", Overall Depth is 37-1/2". You should also have a 2" air clearance in the back of the refrigerator. I hope this helps! Thanks for checking with us!

      By GE Answers September 18, 2016.

      • Brand Representative
  • Question
    Are the doors on the Stainless Steel model magnetic? Are the doors on the Slate model magnetic?   (2 Answers)

    By Steven June 26, 2016.

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      Answer

      Yes, the doors on the stainless model is magnetic.

      By CommunityAnswer June 28, 2016.

    • Question
      Specs show: Case depth without door (in.) 30-5/8. Case depth less door handle (in.) 35 (Assuming this includes the door, but less door handle). Does this mean the door is 4 3/8" thick?? That is a pretty hefty door! Please clarify. Thank You.   (3 Answers)

      By Patty July 13, 2017.

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        The door tapers from outside to inside, so yes, with the rubber seal the inside of the door from front to the rubber seal (where the French doors open and meets the front of the fridge) is just over 4". Keep in mind the door is holding up 4 shelves inside on both sides. The outer width of the door where it meets each side is approx 3" wide. So it tapers from 3" to about 4" outside to inside width wise.

        By JRoe July 13, 2017.

        • Verified Purchaser
    • Question
      If you don't want the water feature can it be removed for more space?   (3 Answers)

      By Coop February 19, 2017.

      Answers
      • Best 
        Answer

        This feature does not take up any room at all. A great feature as to not take up too much room in top part for ice maker and you won't be annoyed when water and ice cubes splash out everywhere. Love this feature!

        By LauraMissy February 23, 2017.

      • Question
        What is the total width I would need to be able to open both refrigerator doors 90 degrees?   (3 Answers)

        By NL December 17, 2016.

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        • Best 
          Answer

          We just had it installed -- our opening is only 33.5", and the frige fits perfectly! I'm enclosing pictures showing the opened doors.

          By Fran July 12, 2017.

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