Questions & Answers

Q: QuestionHow do I remove the top rack?

Asked 7 years ago by Anonymous.

This question was asked about the related product: GE - 24" Top Hidden Control Tall Tub Built-In Dishwasher with Stainless Steel Tub - Slate

• A:Answer Hi - Thanks for reaching out to us! To remove the upper rack: 1.Pull the rack out to its full extension. 2.Reach under the rack and push the release levers. a. Push down on the left side rack rail. b. Push up on the right side rack rail. 3.The rack should slide out with the side rails attached. 4.Reinstallation is a little trickier since the rack is not really secure on the tub rails until the installer hears each release lever click to engage. a. It may help to have two people- one to support the rack and one to manipulate the rails. b. It may be easier to hold the rack still and move the rails to get one side engaged at a time. We hope this is helpful. Keep in touch! Sue

  Answered 7 years ago by GE Answers

  
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Q: QuestionAre dishwasher had a "IH" statement where the time usually is. What does that mean

Asked 7 years ago by Anonymous.

This question was asked about the related product: GE - 24" Top Hidden Control Tall Tub Built-In Dishwasher with Stainless Steel Tub - Slate

• A:Answer Hi - Thanks for choosing GE! Your dishwasher has a Delay Start 1-12 Hour option. Touch the Delay Start pad once for each hour of delay desired (1 to 12 hours). The number of hours delayed will be shown in digital time display or LED indicators. Example: 1 hour delay will show 1H. The control will automatically count down and display the remaining hours left before cycle starts. At end of the countdown, the dishwasher will start the selected program. Unlatching the door does not cancel the delay start cycle. To cancel the Delay Start option, press the "Delay Start" pad until the hours of delay indicator goes off. If the Delay Start pad does not have an Off selection: Use the Start or Start/Reset pad, depending on the model. On most models, pressing and holding the Start pad for 3 seconds will cancel any set cycle, including the Delay Start cycle. Check out "Options" on page 8 of the Owner's Manual at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55119-2.pdf - Keep in touch! Sue

  Answered 7 years ago by GE Answers

  
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Q: QuestionI can not open up my rinse aid door? Three adults tried and it is not opening?

Asked 7 years ago by Anonymous.

This question was asked about the related product: GE - 24" Top Hidden Control Tall Tub Built-In Dishwasher with Stainless Steel Tub - Slate

• A:Answer Hi - Thanks for reaching out to us. We are sorry to hear the rinse aid dispenser door will not open. If it does not open as shown on page 10 of the Owner's Manual, a qualified service technician is required for an accurate diagnosis. We encourage you to contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online at GEAppliances.com - Here is the link to the Owner's Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55119-2.pdf - Keep in touch! Sue

  Answered 7 years ago by GE Answers

  
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Q: QuestionI've always had front control dishwashers. Can I stop this top control dishwasher in the middle of a cycle if needed? I don't like to leave it running when I'm not home, and sometimes with the long wash cycles, I might want to stop it before it's done.

Asked 7 years ago by topcontrolnewbie.

This question was asked about the related product: GE - 24" Tall Tub Built-In Dishwasher - White

• A:Answer Yes you just pull it open and cancel the cycle

  Answered 7 years ago by TashaVerified Purchase

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Q: QuestionCan the handle (towel bar) be changed for another style?

Asked 7 years ago by SCRGRL3.

• A:Answer Hi SCRGRL3- An alternate handle is not available for model GDT655SSJSS. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionMy dishwasher isn’t drawing the water out

Asked 7 years ago by Anonymous.

This question was asked about the related product: GE - 24" Top Hidden Control Tall Tub Built-In Dishwasher with Stainless Steel Tub - Slate

• A:Answer Hi -Thanks for reaching out to us. If your dishwasher is not draining, check out the following troubleshooting link for tips- DISHWASHER DOES NOT DRAIN: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16240 - If you would like to schedule a service appointment, please contact GE Appliance Service at 1-800-432-2737 or schedule a service appointment online: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - We hope this is helpful. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI am choosing Best Buy delivery and installation for this dishwasher. Can bet buy haul away my old dishwasher as well?

Asked 7 years ago by Anonymous.

• A:Answer YES! $19 charge.

  Answered 7 years ago by tdhayes1Verified Purchase

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Q: QuestionDoes this dishwasher use Cascade Action pacs?

Asked 7 years ago by Jimmy.

This question was asked about the related product: GE - 24" Top Hidden Control Tall Tub Built-In Dishwasher with Stainless Steel Tub - Slate

• A:Answer Yes. That’s actually the only brand we use. Haven’t had any issues.

  Answered 7 years ago by PhillyPhilVerified Purchase

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Q: QuestionWhat is the recommended clearance from the top of the door where the buttons are to the underside of the countertop?

Asked 7 years ago by Gardenella64.

This question was asked about the related product: GE - 24" Top Hidden Control Tall Tub Built-In Dishwasher with Stainless Steel Tub - Slate

• A:Answer This model requires 33 3/8''-34 5/8'' maximum clearance.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionCan the legs go down any further then 34"? I know most of the dishwashers can go lower then the original height.

Asked 7 years ago by Prycer.

• A:Answer Hi Prycer- Height with legs retracted (Minimum Height) is 33 3/8 in. Height with legs extended (Maximum Height) is 34 5/8 in. We encourage you to view the Quick Specs for product dimensions and cabinet cutout: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GDT590SGJ-SMJ-SSJ_GDT655.pdf - We'd love to have you in the GE Appliances Family! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionDoes the upper rack have the fan like structure that the lower rack has? Thanks!

Asked 7 years ago by TAjm.

• A:Answer Hi TAjm- Yes, the dishwasher has three pressurized, full-coverage wash arms that alternate between the lower and upper racks, and redesigned with more wash jets. Dedicated Silverware Jets spray highly pressurized water to provide additional coverage areas and improve cleaning results for utensils. Specifically designed to target the silverware basket regardless of placement around the outside perimeter of the lower rack. The advantage is more versatility of the basket placement since the jets are not in a fixed location. Thanks for choosing GE! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionWhat is the decibel rating for this dishwasher?

Asked 7 years ago by sheila.

• A:Answer 44 DB I believe

  Answered 7 years ago by Freddy

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Q: QuestionWhere is this dishwasher made?

Asked 7 years ago by Tombo.

• A:Answer It is made in Louisville Kentucky - appliance park At least it is assembled in USA however the parts may come from anywhere as it doesn’t indicate where the pieces come from

  Answered 7 years ago by Freddy

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Q: QuestionIs it possible to switch out the handle of this dishwasher for the handle that is on the Ge cafe series dishwasher? I love this dishwasher that we just bought but the handles don’t match the handles of the rest of our appliances which are GE Cafe Series.

Asked 7 years ago by Ericat.

• A:Answer Hi Ericat - Thanks for choosing our GE Cafe Series! GE Cafe Series handles are not compatible with GE® Dishwasher GDT655SSJSS. We suggest our GE Café™ Series Dishwashers CDT835SSJSS and CDT865SSJSS (Full 3rd rack). Thanks for checking with us! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionWhat is the tub finish in ALL the colors of this model? The slate color says “stainless” tub, but all the other colors say “other” for tub finish.

Asked 8 years ago by Cassie.

This question was asked about the related product: GE - 24" Tall Tub Built-In Dishwasher - Black

• A:Answer Hi Cassie- Thanks for viewing our GE Dishwashers! All colors of this model have the same features including the stainless steel tub and door liner. We apologize for any confusion. A website correction request will be sent to Best Buy. Keep in touch! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionIt states it doesn't come with a power cord? I have never heard of this. is this an error?

Asked 8 years ago by JackiO.

This question was asked about the related product: GE - 24" Top Hidden Control Tall Tub Built-In Dishwasher with Stainless Steel Tub - Slate

• A:Answer My washer came with a power cord.

  Answered 8 years ago by JasonVerified Purchase

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Q: QuestionWhen the cycle is done and completely finished, all lights are off, why do most of the lights come back on when you open the door to put a glass or cup in and won't guit beeping

Asked 8 years ago by Jorden.

This question was asked about the related product: GE - 24" Top Hidden Control Tall Tub Built-In Dishwasher with Stainless Steel Tub - Slate

• A:Answer Hi Jorden- Thanks for your purchase! Pushing any button or opening and closing the door will re-illuminate the lights. This is normal. The dishwasher will make a beep or tone when the control panel is touched or the Start button is pressed. To turn off the control pad noises, press the Heated Dry or Power Dry pad 5 times in a row quickly. This turns off all tones and beeping, including the signal at the end of the cycle. Also, dishwasher beeps once every minute as a reminder that your dishwasher door has been left open during operation. It will continue beeping until you press Start and close the door. See page 22 of the Owner's Manual at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55119-1_LORESr1s0.PDF - Also, see the following link DISHWASHER BLINKING LIGHTS OR BEEPING SOUND: http://products.geappliances.com/appliance/gea-support-search-content?contentId=17380 - Keep in touch! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionAccording to the description, Slate GDT 655 SMJES, has a stainless steel tub but only 2 bottle jets yet when you click on a different color, Stainless GDT 655 SSJSS, the tub is "other" but has 4 bottle jets - aren't they the same but different colors?

Asked 8 years ago by Deb.

This question was asked about the related product: GE - 24" Top Hidden Control Tall Tub Built-In Dishwasher with Stainless Steel Tub - Slate

• A:Answer Hi Deb- We are excited to hear of your interest! Yes, GDT655SMJES (Slate) and GDT655SSJSS (Stainless) are the same except for the color. This model is equipped with 4 Bottle Jets. A website correction request will be sent to BestBuy. Thanks for reaching out to us! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: Questionhow long is the factory warrenty?

Asked 6 years ago by Andy.

• A:Answer Hello Andy - Thank you for reaching out to us; we are glad to assist. GE Appliance warranty protects you against manufacturing defects during the initial first year of ownership. Your dishwasher warranty begins with the date of purchase. The sales invoice validates the purchase date and when the sales invoice is not available, the serial number is used to determine warranty coverage. You can view the warranty details for your model in the owner's manual on page 25 at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55119-2.pdf We hope this information is helpful. Thanks for checking. Olga

  Answered 6 years ago by GE Answers

  
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