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Hi Connie - A brown oily substance coming out of the rinse agent dispenser would not be normal. A qualified GE service technician is required for an accurate diagnosis. To schedule service online, visit us at GEAppliances.com or call 1.800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. Thanks for reaching out to us. We apologize for any inconvenience this may cause. Keep in touch! Sue
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