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Hello, thank you for your question and interest in this portable dishwasher. We would be happy to help! You will need to install the casters on this unit before use. If you would like to inquire about having this done as part of your installation, you will need to speak with your local Best Buy. If you would like to view the installation instructions for this dishwasher, you can do so here: https://files.bbystatic.com/uxbcMWfKMcYYH4PlGhmheQ%3D%3D/18eb69a4-6a16-4bb8-a22e-1f1c51fe0cb6.pdf We hope this helps! -Chris@GEA
Sorry, there was a problem. Please try again later.When I got mine the casters were not installed but it only took a minute to install them. Best Buy would have to give you an official answer on your second question but I imagine the delivery guys wouldn't mind helping with that. It's super quick and simple.
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