“Soap doesnt always open Dishes not sparkling Sometimes must rerun”
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Good day, We're awfully sorry to hear that your detergent cup doesn't always open and your dishes aren't sparkling clean. We do understand how aggravating that can be and we'd like to share some helpful information. There are 3 types of detergent (soap) cup designs that have been used on our dishwashers. The detergent cup design used in your dishwasher depends upon the age and model you own. Round detergent cover with handle: Grip the detergent cup lid by the handle and turn clockwise until it clicks. Square flip-up cover: Press down on the cover until it snaps into the closed position. Sliding Cover: Slide the cover into the closed position until it snaps into place. If the detergent cup will not close, you can try the following suggestions to remedy the concern: Be sure the dishwasher is off before adding detergent; otherwise, the detergent cup will not close and latch properly. On electronic models, the control may blink or beep to remind you to start the dishwasher. Electronic control dishwashers: Press the Start/Reset pad twice to reset the dishwasher. The dishwasher will run about 90 seconds while the unit pumps out; when finished, try closing the soap cup again. Mechanical control dishwashers: The detergent cup will not close unless the timer has advanced to the off setting. Turn the timer knob a full revolution clockwise, ending at OFF. If using a detergent pod or tablet, make sure it is not interfering with closing the cover. Make sure no detergent, food soil, etcetera, is caught in the latch mechanism. If the control does not blink or beep but the cup still does not operate, there is likely a problem with the mechanical part of the trip mechanism. A service call will be necessary. You can schedule an appointment by calling 1-800-432-2737. If your dishes are not getting clean then please check out page 14 of the manual. https://files.bbystatic.com/dmXwFeVBlbKXL6KhktUx%2BA%3D%3D/Manual. Thanks for choosing GE! Mike@GEA
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