Questions & Answers

Q: QuestionOne of the door shelves cracked. I need a replacment. Where can I get one?

Asked 1 year ago by taterbugtx.

• A:Answer PartSelect.con 1833 710 1065 We ordered an extra door shelf got here quick This is a great resource for many replacement parts lots of stuff

  Answered 1 year ago by LindasueVerified Purchase

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Q: QuestionDoes it have a removal ice cube storage bin inside the door so you can easily dump cubes in a cooler at one time without having to scop from the door? Also to remove to clean it out as sometimes ice can get compacted.

Asked 2 years ago by NRfeld.

• A:Answer Open left side door. Slide the white shelf out, that is where you turn the ice maker on and off, slide out the ice container to empty or to wash.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDo the rollers allow for height lowering to less than 70 degrees?

Asked 3 years ago by Vi.

• A:Answer Hi there! We’re happy to let you know this wonderful refrigerator is 69” tall, 69 ½” including the hinges. The rollers and legs can be adjusted about ¼” to allow your refrigerator to be properly leveled. If we can answer any additional questions, please let us know. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHow many LED lights in Freezer and its location?

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 25.1 Cu. Ft. Side-by-Side Refrigerator - Black

• A:Answer 3 total. Top one in back under first shelf and bottom two on left towards front.

  Answered 3 years ago by MomOfTwo

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Q: QuestionWill the black stainless steel option ever be available?

Asked 4 years ago by Meem.

This question was asked about the related product: GE - 25.1 Cu. Ft. Side-By-Side Refrigerator with External Ice & Water Dispenser - Black Slate

• A:Answer Hi - Thank you for your interest in this beautiful new GE refrigerator. We have not received any indication at this time of our side-by-side models being offered in the black stainless finish. The black slate model you've inquired about is quite stunning and we are certain you would be thrilled with this model. We do hope you choose GE for your home. Vikki@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionGSF25IYNFS Do selves in frig PULL OUT to reach items in back of draw. If so how Many Same question in freezer.

Asked 4 years ago by Anonymous.

• A:Answer The three shelves on the refrigerator side and two lower shelves on the freezer side pull out. I did not realize this until I saw this question and went to my fridge to check. I absolutely love this refrigerator!

  Answered 4 years ago by HappyGalVerified Purchase

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Q: QuestionIs there an ice bin in the freezer, or can you only retrieve ice from the door?

Asked 4 years ago by Weezy.

• A:Answer You can pull out the ice bin to retrieve ice manually from inside the freezer.

  Answered 4 years ago by KitKatVerified Purchase

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Q: Questiondoes the water come out cold, I have problem with the whirlpool ,which just bought, the water does nit come out cold

Asked 4 years ago by Abdul.

• A:Answer I would consider the water cool, not ice cold. I have had water from several different brands of side by side refrigerators, and not one of them dispensed water that is ice cold. That's what the ice maker is for!

  Answered 4 years ago by exMT97Verified Purchase

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Q: QuestionIs the Black finger print resistant?

Asked 4 years ago by Andrea.

This question was asked about the related product: GE - 25.1 Cu. Ft. Side-By-Side Refrigerator with External Ice & Water Dispenser - Black Slate

• A:Answer Hi, Great question! We're thankful for your interest and we'd love to help. We found that this model is Fingerprint Resistant. Thanks for checking with us! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionAre these 2 models the same in a GE refrigerator.... ...GSS25IYNEHFS and a GSS25IYNFS ???

Asked 4 years ago by Nan.

• A:Answer Hi Nan! Thanks for reaching out to us. These two models are the same. The extra letters/numbers in the first model number are placed on the appliance rating plate and product registration card. These letters/numbers are used to identify manufacturing specific data when the appliance is made. We hope this helps! Emily

  Answered 4 years ago by GE Answers

  
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Q: QuestionHow to reset the frigerator

Asked 5 years ago by Anonymous.

• A:Answer Hi there, thanks for your question! If you're needing to reset the internal electronics of your refrigerator, you can disconnect power for about 30 seconds and then restore power. We hope that this helps! If you have any other questions or concerns, please feel free to reach out to us via email or social media. All the best. -Michael

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes the bottom refrigerator bin have a glass top. I received glass tops for the top 2 bins, but not the bottom one. The lid has a place for the glass like the other two bins, but no glass was included.

Asked 5 years ago by LisaS1.

• A:Answer Hi LisaS1- Thanks for choosing GE Model GSS25IYNFS! The bottom refrigerator bin does not have a glass cover. This is normal. Keep in touch at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionI’ve had this fridge for about 10 days now. It just seems to run all the time. Is this normal or should I call for a repair. It doesn’t run continuously but it does seem to run more than it’s off.

Asked 5 years ago by Anonymous.

• A:Answer Hello. Congratulations on your new refrigerator purchase! We understand your concern regarding the unit run time and we are glad to assist. For refrigerators to maintain proper temperature, the compressor will run much of the time. Newer refrigerators have compressors that are designed to run 80% to 90% of the time. This makes them more energy efficient because the greatest amount of energy is used when the compressor cycles on as opposed to when the compressor is actually running. Please visit the following link to view additional information regarding this: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16932 We hope this helps to ease your concerns. Thank you for choosing GE Appliances! Olga

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs frost free?

Asked 5 years ago by Vivi.

• A:Answer Yes, it is frost-free.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionCan I buy a deli drawer?

Asked 2 months ago by Bro.

• A:Answer The top drawer on this lovely refrigerator is described as a snacks drawer. It's perfect for deli meats and cheeses. If needed, this drawer is available as a replacement part. However, there is no way to add an additional drawer. -Vikki@GEAppliances

  Answered 2 months ago by GE Answers

  
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Q: QuestionWhat is the design flaw?

Asked 2 months ago by Crow.

• A:Answer Our refrigerators are built with thoughtful design, quality craftsmanship, and innovative features to deliver reliable performance, and we’re confident you’ll enjoy the experience they provide. Lauren@GEAppliances

  Answered 2 months ago by GE Answers

  
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Q: QuestionWhat are the measurements for the refrigerator shelves?

Asked 3 months ago by Daisy.

• A:Answer The adjustable fresh food shelves measure 16 ¾” W x 17.5” D and the drawer cover measures 18” W x 17”D. The freezer shelves measure 12 9/32"W x 16 31/32"D- Vikki@GEAppliances

  Answered 2 months ago by GE Answers

  
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Q: QuestionDoes this come in white

Asked 3 months ago by Annie.

• A:Answer While we don't offer this exact model in white, a similar model we offer is our GSS25GGPWW. Please be aware there are some feature differences between the two. For example, the white model does not offer a snack drawer. They are both great models and we're confident either will serve you well. -Vikki@GEAppliances

  Answered 2 months ago by GE Answers

  
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Q: QuestionHow do I clean the coils on this refrigerator? Where are the coils located?

Asked 4 months ago by Nana.

• A:Answer This model has a coil-free back thanks to the NeverClean™ Condenser that does not require cleaning. The NeverClean condenser coils are in a location that does not require them to be cleaned. Lauren@GEAppliances

  Answered 4 months ago by GE Answers

  
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