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Hi - Thanks for choosing GE Model # GNE27JSMSS! Here's the link to the Use and Care Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60805-3.PDF - The icemaker is dependent upon the temperature in the freezer. The speed at which the icemaker produces ice is governed by the freezer dial setting. Also, there must be a food load in the fresh food and freezer or temperatures will not drop sufficiently to cycle the icemaker. Take a look at the following links - ICEMAKER - NEW INSTALLATION TIPS & TROUBLESHOOTING: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39362 - REFRIGERATOR - SLOW ICE PRODUCTION: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17763 - We hope these tips are helpful. Keep in touch at GEAppliances.com for all your appliance needs! Sue
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