“My freezer is not freezing my foods at all , everything is melting. And it is not making ice either. Holding you know what my problem could be?”
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We hate to hear that your refrigerator's freezer is not working how it should. This is definitely not what we would expect to hear and would love to help. If the refrigerator is running but not cooling at all or is not cold enough, several factors may influence the temperature. To best determine the cause, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Again, we apologize that this is happening and hope this helps. -Chris@GEA
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