A:AnswerWe hate to hear that your refrigerator's freezer is not working how it should. This is definitely not what we would expect to hear and would love to help. If the refrigerator is running but not cooling at all or is not cold enough, several factors may influence the temperature. To best determine the cause, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Again, we apologize that this is happening and hope this helps. -Chris@GEA
A:AnswerHi there, thanks for reaching out. How quickly servicers are able to come out is dependent upon the availability of servicers in your area. In addition, we wouldn't see there being any issue with you receiving needed parts. With that said, we don't expect you to experience any issues with your refrigerator. We hope to have you in our GE Appliances family and we're wishing you the best! - Guy@GEA
A:AnswerHello. This means that this was removed by consumer from box and then not sealed as it was from factory. The dealer may have is at a discounted sale price.. Please check with the Best Buy store. Geoff@GEA
A:AnswerHello, and thanks for reaching out to us about this. We hate to hear you've had some trouble with removing the handles and know that may have been an inconvenience. The handle has small screws near the top; these set screws can be loosened with an 1/8” Allen wrench. As this model is a door in door, you should latch the inner door to the outer before removing the handle. Once the screws have been removed you simply need to remove the handle from the mounting fastener. Further details are available in the installation instructions, if needed. We are also happy to help with any other questions or concerns you may have. Best wishes! -Sarah@GEA
A:AnswerHello Shelly. Thank you for your recent purchase of this lovely refrigerator. The temperature will not remain displayed on the control panel. It will display for a short period of time, approximately 10 seconds, while you are setting either section for temperature you would like. The display then goes blank after you have selected the temperature you wish. Stay well and enjoy your new refrigerator. Geoff@GEA
A:AnswerGreetings,
Oh goodness! We're awfully sorry to hear that your fridge is getting warm. We can definitely understand your concern. If the refrigerator is running but not cooling at all or is not cold enough, several factors may influence the temperature. Check the following:
Check the temperature control settings: To change the temperature, press and release the
Freezer or Fridge pad. The display will show the set
temperature. To change the temperature, press either the
Freezer or Fridge pad until the desired temperature is
displayed. Press and hold button for Turbo Cool feature.
The display will show tC. Press and hold button for Turbo
Freeze feature. The display will show tF.
To turn off the cooling system press and hold the Fridge
and Ice Maker buttons. To turn on, press Fridge or
Freezer.
Turning the cooling system off stops the cooling to the
refrigerator, but it does not shut off the electrical power. We hope this helps. If you need anything else, reach out to us anytime. Best wishes! Mike@GEA
A:AnswerHi there - Great question! Yes, this refrigerator can be connected to a reverse osmosis system. If the water supply to the refrigerator is from an RO system, you will need to use a bypass plug in place of the water filter. Check out page 42 in the Owner's Manual for additional information: https://bit.ly/3sgA0lK. Feel free to reach out to us on social media if you have any other questions. Thanks for checking! -Mikayla@GEA
A:AnswerHi Caringmidwife - Thanks for viewing GE Model GFD28GBLTS! We are excited to hear of your interest in our fingerprint resistant Slate finish. The model number for Slate is GFD28GMLES. Explore Slate at: https://www.geappliances.com/ge/slate-appliances.htm - If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue
A:AnswerHi - Thanks for reaching out to us! We are sorry to hear your GE refrigerator model # GFD28GBLTS is not cooling and the lights are not working. This is frustrating, we know. If in Demo Mode, the unit will not cool. Press and hold the Freezer, Fridge, and Crushed pads for 7 seconds to activate or deactivate Demo Mode. Check the power source. Plug something else into the outlet and make sure the plug is fully inserted. Reset the home circuit breaker by turning off for 30 seconds. Take a look at the following link- See REFRIGERATOR DOES NOT RUN OR COOL: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21631 - A technician may be required for an accurate diagnosis. To schedule service online visit: https://www.geappliances.com/ge/service-and-support/service.htm - We apologize for any inconvenience this has caused and hope this is helpful. If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue
A:AnswerHi Kimbow - Thanks for viewing GE Model GFD28GBLTS! Bottom freezer and french door refrigerators have a water reservoir coil in the fresh food section that holds 12 - 24 oz. of water. The water is chilled and stored until it is needed. Since the reservoir is in the fresh food section, the water will not be ice-cold. After the 12 - 24 oz. of cold water is dispensed, any additional water dispensed will not be chilled until the water in the coil tubing has had time to chill again. We'd love to have you in the family. Keep in touch at GEAppliances.com. Sue
A:AnswerHi Rex - Thanks for reaching out to us and choosing GE Model #GYE22KMHFES! We are sorry to hear the lights and front controls are not working and glad to help. If the doors were removed, check to make sure the electrical connections located under the top hinge cover were connected. Take a look at page 25 of the Installation Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60716-5.pdf - We hope this is helpful. If you have any additional questions, do not hesitate to ask. We are also happy to help at GEAppliances.com! Sue
A:AnswerHi Mada - Thanks for considering GE! Many models are 32 3/4" wide. We do offer GE® ENERGY STAR® 20.8 Cu. Ft. French-Door Refrigerator
Model #: GNE21FSKSS (Dimensions: 69 7/8 H x 29 3/4 W x 36 5/8 D). This model has a factory-installed icemaker. Keep in touch at GEAppliances.com. Sue
A:AnswerHi - Thanks for considering GE Model GFD28GYNFS! Yes, this model comes with a Limited 1-year warranty. We suggest viewing the written warranty for complete details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-4.pdf - . To schedule
service online, visit us at GEAppliances.com or call 1.800.GE.CARES (800.432.2737). Keep in touch! Sue
