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Hi- Thanks for choosing GE- We're glad to have you in the family! Air may be trapped in the water system. We suggest to press the dispenser for at least 5 minutes to purge the line. See the following link REFRIGERATOR - NO WATER FROM DISPENSER: http://products.geappliances.com/appliance/gea-support-search-content?contentId=34232 - Also, GE® ENERGY STAR® GFE28GSKSS is equipped with Advanced Filtration RPWFE Filter. Play Video: https://www.youtube.com/embed/wl81rCmU3UY?rel=0 - The filter is located in the fresh food interior on the left side wall, near the top. See page 17 of the Owner's Manual for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-2.PDF - Also view REFRIGERATOR – RPWFE OPERATION: http://products.geappliances.com/appliance/gea-support-search-content?contentId=19693 - We hope this is helpful. Keep in touch! SUE@GEA
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