“My washer is about 6 months old. It appears that the entire tub inside is hanging low. It is separated from the top inside. Can this be lifted back up and clipped back in? Or is something internally brocken?”
1-1 of 1 Answer
Hi Exportconnections- All GE Appliances washer tubs move freely within our exclusive auto balance suspension system. It is a rod and spring floating suspension, designed to withstand extensive out of balance situations without the need for an "out of balance" switch. During an out of balance load, the basket is allowed to "float" forward and backward, side to side, and up and down, yet it never touches the floor nor is it even connected to the floor. As a result, the clothes basket can move freely, and this is normal. When you move the inner tub, you can hear a "sloshing" sound. This is the balance ring. If it is not operating as designed, a qualified service technician is required for an accurate diagnosis. We encourage you to contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online at GEAppliances.com - Keep in touch! Sue
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