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Hi Tom- If all cycles work but Bulky Items, the electronics may need to be reset- Unplug washer, wait 2 minutes, plug back in and press Start. See troubleshooting tips on page 24 of the Owner's Manual (Washer won't operate): http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90576.pdf - We hope this is helpful. If you need further assistance, a qualified service technician is required for an accurate diagnosis. We encourage you to contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - Keep in touch! SUE@GEA
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