A:AnswerHello Tracy, thank you for your question! This unitized washer and dryer comes standard with a one-year limited manufacturing warranty. If you would like to read more about this warranty, we recommend you check out page 23 of the owner's manual on our website. We hope this helps! Please let us know if you have any additional questions. You can reach out to us further at the “Contact Us” link on our website. – CV
A:AnswerHi there CJ,
Thank you for reaching out. We're happy to provide assistance. Here are the steps to winterizing your washer. 1)Turn off water supply faucets.
2)Disconnect the hoses from the water supply and drain out the water from the hoses.
3)Remove washer drain hose from drain. Lay hose on the floor and allow water to drain into a shallow pan or on the ground.
4)Carefully tilt the washer by raising the front of the washer 4" to 6" to allow any remaining water in the pump to drain out of the drain hose. For safety, DO NOT do this if the washer and dryer are stacked or the unit is a unitized washer/dryer. After sitting in a cold environment all winter it is best to let the washer "thaw" for 24 hours at room temperature. When it's time to use the washer again, simply connect the hoses at the faucets and turn the faucets back on, plug the washer back in to wall receptacle. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA
A:AnswerHi Nancy! Thanks for your question! You can run both the washer and dryer at the same time. There would not be a need to wait for one to finish before starting the other. We hope that this helps! Stay safe. -Michael
A:AnswerHi there, thanks so much for your question! Page 11 of your installation instructions offers steps and more information about a 4-wire or 3-wire connection for the 27" electric dryer. Either connection will work so long as the directions listed in your manual are followed. We hope that this helps! Stay safe. -Michael
A:AnswerHello James,
Thanks so much for reaching out. We're happy to help. This unit requires a 30 amp 120/240V or 120/208V 60Hz with either a 3 or 4 prong plug. We hope this information is helpful. Best wishes. Mike@GEA
A:AnswerHi there,
Thanks so much for reaching out. We're sorry, we're not quite sure what you're trying to ask. We're happy to help you. Would you please reach out to us via email or social media with your question. We look forward to helping you! Best wishes. Mike@GEA
A:AnswerHi Tori, thanks for reaching out! We're sorry to hear about this issue! We know that this must be stressful. If you have not done so already, take a look at the article on our website titled "SPACEMAKER OR UNITIZED WASHER WILL NOT DRAIN" for some troubleshooting tips that may help. If none of these tips help then we would recommend that you take advantage of your warranty and schedule a service appointment. Our service team can be reached through the following phone number: (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET, Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope that this helps and that you're staying safe. All the best. -Michael
A:AnswerHello Sandy,
Thanks for reaching out. This model does not have a second rinse option. Therefore there is no way to program a second rinse option during a cycle. We do apologize for this inconvenience. Best wishes! Mike@GEA
A:AnswerHello, thank you for your question! No, we do not manufacture a unitized washer/dryer that does not need to be vented. We apologize for the inconvenience. We hope this helps! Please let us know if you have any additional questions. – CV
A:AnswerHi Steadywilly, thanks for reaching out! Based on our research, we're finding that these are the following electrical requirements for this unit: 120/240V or 120/208V; 60Hz, 30 AMPS. You would need at least 120 V to allow this unit to operate as intended. We hope that this helps! Stay safe. -Michael
A:AnswerHi GDG - Thanks for considering GE Model # GUD27ESSMWW! Yes, this appliance is designed so that the washer and dryer can be operated at the same time. We'd love to have you in the family. If you have any additional questions, we are also happy to help at GEAppliances.com! Sue
A:AnswerHi Arnie - Thanks for choosing GE Model GUD27ESSMWW! Cottons / Whites / Colors / Bulky cycles are approximately 19-34 minutes. Speed Wash cycle is approximately 11-14 minutes. Add 3.5 minutes for Fabric Softener Option/Deep Rinse. Also, the cycle run times do not include the time it takes to fill or drain. Maximum cycle times are 50-62 minutes depending on selected cycle. If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue
A:AnswerHi Mikela - Thanks for considering GE! We offer GE® Space-Saving 2.8 cu. ft. Capacity Stationary Washer Model #: GNW128SSMWW and GE Spacemaker® 120V 3.6 cu. ft. Capacity Stationary Electric Dryer Model #: DSKS333ECWW. Optional Stacking Kit DSDR24F is sold separately. Keep in touch at GEAppliances.com. Sue
A:AnswerHi CharlesJ - Thanks for choosing GE! We are sorry to hear the washer is not operating and apologize for any inconvenience this has caused. Unitized washer dryer units only have one power cord. The 240V will power the dryer, and the unit internally steps it down to 110/120V for the washer. Be certain both the Hot and Cold water supply valves behind the washer are turned on. We suggest viewing page 6 of the manual at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90581-5.PDF - A technician may be required for an accurate diagnosis. To schedule service online visit: https://www.geappliances.com/ge/service-and-support/service.htm - If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue
A:AnswerHi Piper - Thanks for reaching out to us! Model GUD27ESSMWW features auto-load sensing with 4 water levels. The washer will automatically measure the load size and add just the right amount of water when Precise Fill is selected, or use the Load Size knob to choose your own water levels: Small, Medium, Large, Super. Take a look at page 6 of the Use and Care Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90581-5.PDF - Keep in touch at GEAppliances.com. Sue
