“Brand new oven. Seems to not turn off when press cancel/off. Who to call?”
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Hi there! We appreciate your question and recent purchase. We're sorry that your range is not turning off whenever you press Cancel/Off. We see how this can be frustrating. This control cancels ALL oven operations except the clock and timer. If it is not doing this, we recommend scheduling a service appointment. You can schedule an appointment by calling 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET. Stay safe! Emily@GEA
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