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Hello- Thanks so much for your question. We are sorry to hear you are having this issue with your Air-Conditioner. The first step is to download the SmartHQ app. Please review the following link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23893&_ga=2.1028849.1738487097.1651512251-286710438.1648489339&_gac=1.140839174.1649717591.EAIaIQobChMImZ3M7YyN9wIVnGxvBB01OgI6EAAYASAAEgI88_D_BwE If you continue to have issues, please reach out to our Connected Home Support Line at 1-800-220-6899. Thank you! Joyce@GEA
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