“I just installed my GE fridge yesterday. It is freezing most of the items all over the refrigerator. I have turned up the temperature to the max 42 degrees but it's still freezing. Any suggestions? Thank you!”
Answer This Question
1-1 of 1 Answer
Hi Al- Thanks for choosing GE. We are sorry to hear your foods are freezing and apologize for any inconvenience this has caused. We suggest to set the temperatures at factory settings- 37F for the refrigerator and 0F for the freezer. Allow 24 hours for the temperatures to stabilize. Food load is an important factor. The drawers and compartment should ideally be 1/2 full or more. Freezing occurs when the refrigerator does not having enough food to absorb the cold air. If foods in the crisper, deli, and/or snack drawers are freezing, make sure the bins are at least 1/2 full. If the drawer has adjustable temperature and items are freezing, adjust the drawer to a lower setting. If the refrigerator temperature sensor is blocked, it may not be able to correctly sense temperature to control cooling. The temperature sensor is located at the top of the refrigerator, on the ceiling above the top shelf. The sensor looks like a dome with slats. Move items so there is 6 inches of clearance around the sensor. If this does not help, service may be required. If you would like to schedule a service appointment, please contact GE Appliance Service at 1-800-432-2737 or schedule an appointment online: http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - We hope this is helpful. Keep in touch! SUEatGEA
Sorry, there was a problem. Please try again later.