“Our cloths are not spinning out completely. They are still quite heavy and are taking over an hour to dry. Should I call for service? We took possession mid July. Otherwise we're thrilled with the performance.”
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Hey there, and thank you for reaching out. While we're glad you are overall thrilled with this washer, we hate to hear you've had an issue with the clothes being too wet when the wash cycle is done. We know something like this would cause concern, and would be glad to assist. You may want to make sure the cycle matches the load you are washing, especially as some fabrics can feel wetter when rinsed with cold water. You also may want to make sure the load is distributed evenly and the washer is level to ensure even performance. You can run the clothes through a Drain & Spin cycle if they're still a bit damp. Using the proper type and amount of soap is also important - if too much detergent is used, oversudsing can result in the final spin being slowed down. A high efficiency detergent can help prevent this. Finally, you may want to check that nothing is obstructing the drain hose to ensure all the water is draining promptly. If the above troubleshooting does not help to resolve the issue, our service department is available at 1-800-432-2737 and would be glad to offer whatever help they can. We are happy to help with any other inquiries or concerns - all the best! -Sarah@GEA
Sorry, there was a problem. Please try again later.Assuming you have it set on the right type of clothes being washed and correctly distributed within the drum, yes, you should call for service. Not supposed to be fairly "wet". My experience is the complete opposite. Spins almost to a damp dry condition. Time spent in clothes dryer is almost cut in half compared to how long it took to dry clothes that were washed and spun in my old washing machine. This has come at a cost though. From the start, machine vibrates like crazy. Almost like those hand held massagers. You can visibly see it vibrating. It's not just a "feel" type vibration. Machine doesn't "walk" but it's pretty worrisome. Informed Best Buy and they are sending a replacement machine in a few weeks.
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