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Hi Dan, thanks for reaching out to us. Open-box items are goods returned by customers, inspected by the retailer, found to be in working order, and re-sold at a discount, rather than returned to the manufacturer. With this being said, we suggest you check with your local Best Buy about a floor model or an out of box appliance because we ship all appliances in a sealed box. If you have any other questions, you can e-mail us using the Contact Us page on our website and a member of our team will be glad to help. - Guy@GEA
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