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Hey there, Thanks for reaching out. We're terribly sorry to hear that hot water is not being drawn when selected. We can understand being frustrated at this. If the water temperature is not correct, then try checking to make sure the water supply is turned on and properly connected. We also recommend checking your home water heater. Hot water should be between 120-140 F. You can view more tips on page 23 of the owner's manual. https://files.bbystatic.com/CPyEVasqZ%2BZzAzKphDnN5g%3D%3D/F286593F-2DB5-4DBA-A0F1-4D5BFEFA5780.pdf. We hope this helps! Mike@GEA
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