“I just got this machine yesterday and upon opening it after the load was done, I was shocked to see the agitator on its side! It is not staying in place during the wash. Also the main part that it "sits on" is extremely loose. Anyone else?”
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We haven't had that problem, or any problem for that matter. This washing machine works perfect.
Sorry, there was a problem. Please try again later.never happened to us
Sorry, there was a problem. Please try again later.Hi, Congratulations on your brand new washer! We're quite sorry to hear that your agitator is falling off and understand how annoying that is. Top-load washer agitators on models manufactured in late 2015 and after (ex. GTW460 or GTW485), are two components: the agitator auger (with the spiral fins) and the agitator base. The agitator could come off the base if not seated properly. It can easily be snapped back in place: Line up the grooves in the agitator auger with the agitator base. Turn counter-clockwise until it locks into place. If the washer has a fabric softener cup at the top of the agitator that has come off: Line up the grooves on the edges of the cup with the grooves at the top of the agitator. Push down on the cup firmly to snap into place. We hope this helps. Enjoy your new washer! Mike@GEA
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