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Hi Bob4 - Thanks for reaching out to us! We are sorry to hear your 13 month old washer will not operate and apologize for any inconvenience this has caused. You may want to reset the home circuit breaker by turning off and back on again. A technician is required for an accurate diagnosis. To schedule service online visit: https://www.geappliances.com/ge/service-and-support/service.htm - We're glad to have you in the family and apologize for this unfortunate experience. Keep in touch! Sue
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