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Hi JC - Thanks for reaching out to us! We are sorry an Owner's Manual was not included with your new washer Model GTW465ASNWW and apologize for any inconvenience this has caused. The manual is available online here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90576-3.pdf - You can also request a manual at GEAppliances.com or call 1-800-626-2005, Monday-Friday: 8 a.m.-8 p.m. ET Saturday: 8 a.m.-7 p.m. ET. Keep in touch. We are always eager to help! Sue
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