Questions & Answers
- Model:
- JS760EPES
- |
- SKU:
- 6436838
Q: QuestionThe burner on light doesn't seem to work. Is it supposed to be on when you turn on a burner?
Asked by JM.
- A:Answer Hello. Thanks for reaching out! Yes, a surface ON indicator light should glow when any surface unit is on. If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We are confident that one of our techs will be able to help, and should you have any additional questions, please reach out to us.- Kianna@GEA
Answered by GE Answers

Q: QuestionHow energy efficient is the range
Asked by Adam.
- A:Answer Hello. Thanks for reaching out! This unit requires a 40 amperes electrical current and 240 volts of power. We hope this is the information you were looking for, and should you have any additional questions, please reach out to us!- Kianna@GEA
Answered by GE Answers

Q: QuestionWhen using Air Fry and Convection Roast does the fan make noise, mine is new and very quite. Also seems to take a long time. Used Air Fry to cook zucchini slices, took 30 minutes.
Asked by Denny.
- A:Answer If you are using a recipe or frozen product that specified an air fryer temperature, the temperature may be too low. I found when I set the air fryer to the temperature stated on package or recipe for conventional ovens the air fryer will automatically adjust it to air fryer temperature. If you begin with air fry temperature on package the adjusted temp will be too low..
Answered by Mommom
Q: Questioncan i purchase a 3rd oven rack?
Asked by SusanB.
- A:Answer My oven came with 3 racks
Answered by CDJay
Q: QuestionDoes this model have a white glossy finish or a white matte finish?
Asked by Anonymous.
This question was asked about the related product: GE - 5.3 Cu. Ft. Slide-In Electric Convection Range with Self-Steam Cleaning, Built-In Wi-Fi, and No-Preheat Air Fry - White on White
- A:Answer It is glossy. Happy so far with this range.
Answered by MyraG
Q: QuestionDoes the oven fan run after baking and is it quiet? On other brands people mention loud fan noise that runs and they can hear it from the dining room with no way to turn off for 15 minutes. I had a viking that did this and I never liked this feature.
Asked by Ilikequietatmyhouse.
- A:Answer Thus far, after using regular backing and the air fryer, the oven fan has been quiet after using. I haven't tried the convection feature yet, so I can't comment on this feature.
Answered by MultipurposeCooker
Q: QuestionCan the wifi be turned off?
Asked by Michelle.
- A:Answer We appreciate you taking the time to reach out to us about this and are happy to help! While the WiFi capabilities of this range cannot be turned off, you can choose to not use them or not connect your range to WiFi from the beginning. If you have any more questions for us, please let us know. We're here for you. -Chris@GEA
Answered by GE Answers

Q: QuestionI had this installed on March 19th. I have not been able to remove the storage drawer. I cannot find the release stops and It won't pull all the way out. Model JS760SP4SS.
Asked by Bella.
- A:Answer Ours pulled out with no problem from day one. We had another issue that a short service call under warranty took care of right away.
Answered by Anonymous
Q: QuestionIs the glass top edge-to-edge or framed/banded left and right. Regarding white range, if it's not edge-to-edge, is it a black or white band/frame? Thanks.
Asked by Tom.
This question was asked about the related product: GE - 5.3 Cu. Ft. Slide-In Electric Convection Range with Self-Steam Cleaning, Built-In Wi-Fi, and No-Preheat Air Fry - White on White
- A:Answer Hi - Thank you for your interest in this beautiful GE range. The glass cooktop does have a dark edge trim or frame on each side of the dark glass cooktop to protect the edge. We hope this helps. Vikki@GEA
Answered by GE Answers

Q: QuestionIs the glass top edge-to-edge or banded/framed left and right? Thanks.
Asked by Tom.
- A:Answer Hi - Thank you for reaching out to us. The glass cooktop surface does have a band/trim on the left and right sides of the cooktop to protect the glass cooktop surface. We do hope you choose GE for your home. All our best! Vikki@GEA
Answered by GE Answers

Q: QuestionWhat are the burner configurations? How sturdy is the storage drawer? Can a slide in fit in the same place as a stand alone?
Asked by Lamp.
- A:Answer Hey there, and thanks for reaching out to us about this slide-in electric range! This unit has five burners, in this configuration: The left front heating element will be either 9” or 6” and provides 3100W of cooking power, the left rear is 6” and 1200W, the right front is 12” or 9” with 3000W, the right rear is 6” and 1200W and finally the center element is a 6” 100W warming zone. The storage drawer is sturdy enough to hold cookware and bakeware. A slide-in will work in the same area a free-standing unit used to be in as long as it will fit the available space, and the surrounding countertops will allow the edges of the cooktop to protrude slightly over them. The dimensions of this model are 37 1/4 H x 29 7/8 W x 28 1/4 D. Further details are available in the installation instructions, listed on our GE website if you look up the model number. We hope this information is helpful, and are glad to assist with any other concerns. All the best! -Sarah@GEA
Answered by GE Answers

Q: QuestionI need a solid left side panel because my left side is exposed . I saw that GE makes a panel. JXS77BB to replace the one on the range. Would this fit this model? If so can you order it for me? Model #JS760SPSS
Asked by Micky.
- A:Answer Hello - Thanks for your question; we are happy to help! This panel is not compatible with the range JS760SPSS. This slide-in range has finished sides, so it does not need a side body panel kit. Thanks for checking. Olga@GEA
Answered by GE Answers

Q: QuestionHow does the oven work?
Asked by Anonymous.
- A:Answer Hello, thank you for your question. For this, we recommend you check out the owner's manual, linked here, as it has operational instructions and cleaning suggestions for this range: https://files.bbystatic.com/eP6qOhQ0OEWhbYV0%2FaDaiA%3D%3D/User%2BManual If you have any questions about the specific features and operation of this range, please don't hesitate to reach out! -Chris@GEA
Answered by GE Answers

Q: QuestionHow high is the storage drawer?
Asked by desertrose.
- A:Answer Hello there - thanks for asking! The inside dimensions of the storage drawer for this electric range are 29.88” W x 19.1” L x 4” H. Additionally, the gap between drawer bottom and floor is less than 1.16 inches, though this will change with the leveling leg adjustment (the legs can be adjusted up approximately 1"). If you have any other questions or concerns, connect with us on social media so that we can easily dialogue with you. We are always happy to help! Take care, Kelsey@GEA
Answered by GE Answers

Q: QuestionWill this stove need to be unboxed to fit through a door that is only 29 1/2 inches wide?
Asked by Rich.
This question was asked about the related product: GE - 5.3 Cu. Ft. Slide-In Electric Convection Range with Self-Steam Cleaning, Built-In Wi-Fi, and No-Preheat Air Fry - White on White
- A:Answer The STOVE is 30 inches wide. It does not fit through a 29.5-inch doorway.
Answered by SpeckCaseUser
Q: QuestionHow do I get a new manual for my stove? I’ve lost mine and don’t know how to use the steam clean?
Asked by Libs.
- A:Answer Download it from the GE internet page
Answered by Chico
Q: QuestionWhere is this model made?
Asked by doughboy.
- A:Answer It only says ensembled on u.s.a.
Answered by Anonymous
Q: QuestionWhat is meant by the color “white on white”.? Will it match the high gloss white refrigerator by GE?
Asked by Buyer.
This question was asked about the related product: GE - 5.3 Cu. Ft. Slide-In Electric Convection Range with Self-Steam Cleaning, Built-In Wi-Fi, and No-Preheat Air Fry - White on White
- A:Answer Hello Buyer, Thanks so much for reaching out. We're happy to answer your question. The color definitions simply indicate how the products are designed to look with certain features. An example of the nomenclature that signifies white on white is JB960WDWW. Electric radiant cooking product is all white with black glass and white speckled cooktop. Electric porcelain top product is all white with chrome or black drip pans. Gas porcelain top is all white with grey grates. We hope this helps. Best wishes. Mike@GEA
Answered by GE Answers

Q: QuestionCan the timer ring volume be increased? It is hard to hear in a noisy environment.
Asked by lampy.
- A:Answer I can ‘t answer as I am waiting on delivery of the range.
Answered by Laptop
Q: QuestionHi, What is this "Self-Steam Cleaning" all about?
Asked by FatCat2022.
- A:Answer Hello – The Steam Clean option helps you easily clean small spills using water as well as a lower cleaning temperature and shorter time than the Self-Clean cycle. Racks can be left in the oven during this, and the steam will loosen soil on them as well as the interior of the oven. After this cycle, the soil can be wiped off the oven interior and racks using a cloth dampened with warm, soapy water. Please let us know if you have any additional questions. -Gina@GEA
Answered by GE Answers

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