Questions & Answers

Q: QuestionCan I control the light fixture remotely?

• A:Answer Yes, you can control the lights remotely through the Cync app, even when you're away from home.

Q: QuestionHow many light fixtures can I link together?

• A:Answer You can link up to 10 fixtures together for whole room syncing.

Q: QuestionWhat is included with this undercabinet light fixture?

• A:Answer The GE Cync Color Changing Smart LED Undercabinet Light Fixture includes one 18-inch edge-lit bar fixture, power cord, linking cable, and mounting accessories.

Q: QuestionDoes this light fixture require a hub?

• A:Answer No, the GE Cync Color Changing Smart LED Undercabinet Light Fixture does not require a hub.

Q: QuestionWhat are the mounting options for this light bar?

• A:Answer This light bar offers easy-to-use mounting options for direct wire or plug-in installation.

Q: QuestionHow many fixtures can be linked together for whole room syncing?

This question was asked about the related product: GE - Cync Reveal Smart LED Undercabinet Light Bar 12in - Color Changing - White

• A:Answer You are able to link up to 10 fixtures for whole room syncing.

Q: QuestionWhat is the warranty on the light bar?

This question was asked about the related product: GE - Cync Reveal Smart LED Undercabinet Light Bar 12in - Color Changing - White

• A:Answer The manufacturer's warranty for the light bar parts and labor is 5 years.

Q: QuestionWhat is the weight of the light bar?

This question was asked about the related product: GE - Cync Reveal Smart LED Undercabinet Light Bar 12in - Color Changing - White

• A:Answer The light bar weighs 1.07 pounds.

Q: QuestionWhat is the weight of the light bar?

• A:Answer The product weight is 1.87 pounds.

Q: QuestionCan this light bar be controlled with voice commands?

• A:Answer This light bar can be controlled with voice commands using smart home devices such as Amazon Alexa and Google Assistant.

Q: QuestionWhat are the dimensions of the light bar?

This question was asked about the related product: GE - Cync Reveal Smart LED Undercabinet Light Bar 12in - Color Changing - White

• A:Answer The light bar's dimensions are 12.2 inches wide, 5 inches long, and 2 inches high.

Q: QuestionHow many fixtures can be linked together for whole room syncing?

• A:Answer You can link up to 10 fixtures together for whole room syncing.

Q: QuestionWhat are the different ways to control the smart lights?

This question was asked about the related product: GE - Cync Reveal Smart LED Undercabinet Light Bar 12in - Color Changing - White

• A:Answer You can control the smart lights with your smartphone, voice control commands, or by scheduling them to turn on or off at a certain time.

Q: QuestionDoes this light bar come with bulbs included?

• A:Answer This light bar does not include bulbs.

Q: QuestionDo you only need 1 receptacle to plug it in as I have 6 sets of separated cabinets

Asked 8 months ago by G.

This question was asked about the related product: GE - Cync Reveal Smart LED Undercabinet Light Bar 12in - Color Changing - White

• A:Answer Hello, Thanks for reaching out with your question! The GE Cync undercabinet lighting system allows multiple fixtures to be linked together, reducing the number of power outlets required. Each power adapter can support up to 10 undercabinet bar fixtures or 3 puck fixtures. Feel free to reach out to us at 1-844-302-2943 if you have additional questions. -Cync Support Team

  Answered 8 months ago by Cync Support

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Q: QuestionCan this be installed for me with a charge?

Asked 9 months ago by Install.

• A:Answer Hello - Thank you for this great question! Cync does not offer installation services for our Cync Reveal HD+ 24 Inch Smart Undercabinet Bar Lights. We would recommend contacting Best Buy support at 1-888-237-8289 for further information on any available installation services that they may offer. If you have any further questions about our Cync Undercabinet Bar Lights, please feel free to contact us directly at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

  Answered 9 months ago by Cync Support

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Q: QuestionCan this light be used above a cook top?

Asked 1 year ago by Baldon.

• A:Answer Hello Baldon - Thank you for taking the time to ask such a great question! We do not recommend installing our Cync Reveal HD+ 24in Undercabinet Bar Lights above any area where it will be exposed to extreme heat. If you have any further questions please reach out to us at 1-844-302-2943 and a member of our support team will be happy to assist you. -Cync Support

  Answered 1 year ago by Cync Support

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Q: QuestionDoes this item come with a power cord or does it require wiring

Asked 1 year ago by Anonymous.

• A:Answer Cync Undercabinet Fixtures can be installed with a direct wire method or simply plugged-in with a power cord. Thank you for considering Cync! Feel free to reach out to us if you have any other questions. -Cync Support

  Answered 1 year ago by Cync Support

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