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Questions & Answers

Page Showing 1-6 of 6 questions
  • QuestionWill this work with harmony elite+hub or do I need anything else to make it work?

    Asked by Kevin.

    • Answer Hi Kevin, thank you for your question. Yes, but you will also have to have a Harmony hub extender. This is the only way for Harmony products to communicate with our products. If you have any further questions, please don't hesitate to respond or give us a call between the hours of 7:00 AM – 8:00 PM Central Standard Time, Monday thru Friday at 1-800-654-8483. Thank you.

      Answered by Tech Support

  • QuestionIs this device compatible with the Logitech harmony 665 remote or do I need other devices to go with my harmony remote in order to use this product?

    Asked by flchamp.

    • Answer Hi flchamp, thank you for your question. No, our GE In-Wall Smart Dimmer Switch requires a smart home hub with Zigbee capability to function properly. If you have any further questions, please don't hesitate to respond or give us a call between the hours of 7:00 AM – 8:00 PM Central Standard Time, Monday thru Friday at 1-800-654-8483. Thank you.

      Answered by Tech Support

  • QuestionIf you are using this in a 3-way configuration, do you need one of these switches at both operating locations? If only using one location of the two, does it still work if the other non-smart switch lastly turned the lights off? Alexa compatible?

    Asked by Jason.

    • Answer Hello Jason, thank you for reaching out to us with your question. In a three-way configuration, it will require a primary (45857GE) and our add on switch (12723) https://www.bestbuy.com/site/ge-smart-lighting-control-in-wall-add-on-switch-white/2622015.p?skuId=2622015. Yes, the primary switch can be used by itself without incorporating the old non-smart switch. However, if you prefer to use both switches, the add on switch is necessary. The smart switch is Alexa compatible, however, it requires a ZigBee certified gateway hub such as; Wink, Samsung’s Smart Things Hub and Logitech Harmony Home Hub Extender. If you have any further questions, please don’t hesitate to respond or give us a call between the hours of 7:00 AM – 8:00 PM Central Standard Time, Monday thru Friday at 1-800-654-8483. Thank you.

      Answered by Tech Support

  • QuestionWill this support ceiling fan control?

    Asked by Jma.

    • Answer Hi Jma, thank you for your question. No, this switch is rate for in-wall lights only. If you have any further questions, please don't hesitate to respond or contact our Customer Support through phone or email. Thank you, Jasco Products Tech Support (Manufacturer).

      Answered by Tech Support

  • QuestionWill this dimmer work with Google Home?

    Asked by Bud.

    • Answer Hi Bud, thank you for reaching out to us with your question. As long as your using a Z-Wave certified hub that your google home is connected to. If you have any further questions regarding the product, please don't hesitate to respond or contact our Customer Support through phone or email. Thank you, Jasco Products Tech Support (Manufacturer).

      Answered by Tech Support

  • QuestionIs this the only brand that supports 3-way connection?

    Asked by Brian.

    • Answer Hi Brian, thank you for your question. No, we also have our Ge Z-wave Brand that will support 3-way application. https://www.bestbuy.com/site/ge-z-wave-plus-wireless-smart-in-wall-dimmer-switch-white/6068018.p?skuId=6068018. If you have any further questions regarding the product, please don't hesitate to respond or contact our Customer Support through phone or email. Thank you, Jasco Products Tech Support.

      Answered by Tech Support