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  • QuestionI have a microwave model PEB7226SF2SS that is broken less than 2 years of usage. Can I buy another microwave that is not a GE one that fits with this trim? And after reading so many comments about this microwave breaking, why hasn't GE addressed this?

    Asked by NotaGEfan.

    • Answer Hi NotaGEfan - Thank you for reaching out to us. We apologize that your microwave has stopped operating after 2 years of usage. If interested, we suggest to schedule a service appointment online at geappliances.com or call GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET Saturday – Sunday: 8 a.m. – 6 p.m. ET. Also, microwave trim kits are designed to provide a built-in look while also providing air flow necessary to the microwave. A trim kit consists of the trim frame, as well as an upper, lower, and rear duct that attaches to and encases the microwave inside the cabinet cut-out. It is important to only use the trim kit designed for that model. Therefore, your current trim kit cannot be used with other brands. The model that replaces PEB7226SF2SS is GE Profile™ 2.2 Cu. Ft. Built-In Sensor Microwave Oven PEB7227ANDD, in case you are wanting to purchase a new one. This model is compatible with GE® Required 27" Built-In Trim Kit JX7227SLSS and GE® Required 30" Built-In Trim Kit JX7230SLSS. We suggest you view the Quick Specs for the product and cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227ANDD_C2_18.pdf. Again, we apologize for this experience. You should not expect issues with this new model. Keep in touch at geappliances.com -Emelea

      Answered by GE Answers

  • Questiondoes this microwave have a trim kit for it to be built in above a wall oven?

    Asked by wiseguy.

    • Answer Hi wiseguy - GE Profile™ 2.2 Cu. Ft. Countertop Sensor Microwave Oven PES7227ELES is intended for countertop use. This model is not compatible with a trim kit. We suggest GE Profile™ 2.2 Cu. Ft. Built-In Sensor Microwave Oven PEB7227ANDD (same features). This model requires GE® Required 27" Built-In Trim Kit JX7227ELES or GE® Required 30" Built-In Trim Kit JX7230ELES. See Quick Specs for cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227ANDD_C2_18.pdf - Thanks for choosing GE. Keep in touch at GEAppliances.com - Sue

      Answered by GE Answers

  • QuestionIs this a direct replacement for model # PEM31SM3SS?

    Asked by LN.

    • Answer Hi LN - This is not a direct replacement. We suggest to view the comparable GE Profile™ 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS. See Quick Specs at the following link for details including dimensions and trim kits: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - We certainly appreciate your loyalty! Sue

      Answered by GE Answers

  • Questionwhat is the cam rating?

    Asked by ggh.

    • Answer Hello ggh - Thank you for reaching out. We are not sure what you mean by cam rating. But you can view all the certifications and electrical requirements in the Owner's Manual here:https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40780-1.pdf Hope this Helps! - John

      Answered by GE Answers

  • QuestionThere is a plastic film on the inside glass door should that be removed? It is starting to wrinke

    Asked by Grandma2010.

    • Answer Mine came damaged but it doesn’t appear anything can be done, and no plastic film that can be removed.

      Answered by Carolinagirl

  • QuestionCan this microwave sit on a counter top?

    Asked by Anonymous.

    • Answer Hi - Yes, GE Profile™ Series 2.2 Cu. Ft. Countertop Sensor Microwave Oven PES7227SLSS is designed for countertop use. Approximate Product Dimensions (WxHxD) (in.) 24 in x 13 1/2 in x 18 1/2 in. We suggest to view the following link- MICROWAVE AIR CLEARANCE - COUNTERTOP ONLY MODELS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21668 - Keep in touch! Sue

      Answered by GE Answers

  • QuestionCan this microwave replace Model #: JK86S0H4SS?

    Asked by Rainbow.

    • Answer Hi Rainbow - Model #: JKP86S0H4SS is a built-in combination wall oven. Built-in double ovens with microwave are designed as one model and are wired together. You cannot replace just the microwave. The current models are GE Profile™ Series 27" Built-In Combination Convection Microwave/Convection Wall Oven PK7800SKSS and GE® 27" Built-In Combination Microwave/Thermal Wall Oven JK3800SHSS. Keep in touch at GEAppliances.com - Sue

      Answered by GE Answers

  • QuestionPlease tell me what microwave I can purchase to replace my existing one that is installed into a cabinet area just above my wall oven but under a cabinet. My existing model is JKP86S0H4SS. Thanks

    Asked by Anonymous.

    • Answer Hi- GE® 27" Built-In Double Microwave/Thermal Wall Oven JKP86S0H4SS is designed as one model so that the oven and microwave are wired together. You cannot replace just the microwave or just the oven. It would require replacing the model. The comparable model is GE® 27" Built-In Combination Microwave/Thermal Wall Oven JK3800SHSS. See Quick Specs for details including dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=320134_jk3800sh_c2.pdf - Keep in touch at GEAppliances.com - Sue

      Answered by GE Answers

  • QuestionCan this microwave oven replace Model JKP86S0H4SS? If not, which one is recommended for replacement?

    Asked by MissMo.

    • Answer Hi MissMo - GE® 27" Built-In Double Microwave/Thermal Wall Oven JKP86S0H4SS is designed as one model so that the oven and microwave are wired together. You cannot replace just the microwave or just the oven. It would require replacing the model. The comparable model is GE® 27" Built-In Combination Microwave/Thermal Wall Oven JK3800SHSS. See Quick Specs for details including dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=320134_jk3800sh_c2.pdf - Keep in touch at GEAppliances.com - Sue

      Answered by GE Answers

  • QuestionWhat is the difference from this model and the PEB7227SLSS? They look exactly the same except the finish. Can I use the JX7227SLSS trim kit with it?

    Asked by steveo.

    • Answer Hi Steveo - While PEB7227SLSS and PES7227SLSS have the same features, PES7227SLSS is intended for countertop use only, therefore, it is not compatible with a trim kit. GE Profile™ Series 2.2 Cu. Ft. Built-In Sensor Microwave Oven PEB7227SLSS is compatible with GE® Required 27" Built-In Trim Kit JX7227SLSS and GE® Required 30" Built-In Trim Kit JX7230SLSS (sold separately). See Quick Specs for dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227SL_BL_R2_17.pdf - Thanks for choosing GE! Sue

      Answered by GE Answers

  • QuestionCan this microwave go on a shelf that is 34.5” wideX24”TX 24”D..?

    Asked by Missy.

    • Answer No, this model is not recommended for installation into a cabinet.

      Answered by CommunityAnswer

  • QuestionHave a difference in specs between 2 box stores for Model PES7227SLSS. One store says this Model includes "Sensor Cooking" while the other store says it does NOT. One says a 16" turntable; the other says a 16.5" turntable. Would u please clarify-

    Asked by Ronald.

    • Answer Hi Ronald - GE Profile™ Series 2.2 Cu. Ft. Countertop Sensor Microwave Oven PES7227SLSS has sensor cooking controls that automatically adjusts time and power for delicious cooking results. Play Video: https://www.youtube.com/embed/yM_I2G6dFOo?rel=0 - Also, the extra-large 16.5" turntable rotates food throughout the cycle and accommodates large cookware. Thanks for reaching out to us and for choosing GE! Enjoy - Sue

      Answered by GE Answers

  • QuestionIs GE model #PES7227SL1SS the same as model PES7227SLSS

    Asked by Pronto.

    • Answer Hi Pronto - Yes! When the model is manufactured, the extra number (1) is placed on the appliance rating plate and product registration card. This number is used to identify manufacturing specific data when the appliance is made. Should service or parts be needed, this is used as an identifier for the specific appliance. Thanks for choosing GE. Enjoy! Sue

      Answered by GE Answers

  • QuestionCan I get a higher watt bulb; it is very difficult to see in the oven while it is operating.

    Asked by CFBSR.

    • Answer Hi CFBSR - For safety reasons, the interior bulb is not consumer replaceable. This countertop microwave requires service to replace the interior light, if necessary. Also, it is not designed to accept a higher wattage bulb. Keep in touch! Sue

      Answered by GE Answers

  • QuestionCan this be used as build in over a oven?

    Asked by Anonymous.

    • Answer That is exactly how I installed my microwave without any problems.

      Answered by ArvIeK

  • QuestionDoes the microwave have a child safety lock?

    Asked by Btek.

    • Answer You can lock the controls, is that what you meant?

      Answered by dw825

  • Questionmost reviews say this is built in but one of them says not meant to be built in is this microwave intended for built in function?

    Asked by shelli.

    • Answer No, this product is designed for counter top use only.

      Answered by CommunityAnswer

  • QuestionI’m looking for a microwave to go in a cabinet with a single oven .

    Asked by Leslie.

    • Answer Be AWARE! I believe this microwave requires a 25” trim kit and nobody makes 25” trim kits. Before you buy any under counter microwave, check and VERIFY which trim kit will work with it! The smallest size trim kit is 26”.

      Answered by Connie

  • QuestionI have a JX7230SFSS trim kit from my previous GE profile microwave. I am planning to buy PEB7227SLSS. Will this trim kit fit thenew microwave ? Unfortunately my previous GE profile microwave broke down in 1.5 years.

    Asked by AV.

    • Answer Hi AV- We are sorry to hear of this unfortunate experience and certainly appreciate your loyalty. Trim kits are not interchangeable. A trim kit consists of the trim frame, as well as an upper, lower, and rear duct that attaches to and encases the microwave inside the cabinet cut-out. It is important to only use the trim kit designed for that model. Our current model PEB7227SLSS is compatible with GE® 30" Built-In Trim Kit JX7230SLSS. Check out the Quick Specs for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227SL_BL_R2_17.pdf - We're glad to have you in the family. Keep in touch! SUE@GEA

      Answered by GE Answers

  • QuestionNeed to replace white GE microwave JE2160WF01. 24 3/32w x 13 3/4 h x 19 3/8 d. Flush with cabinets/came with kit. Looking to be able to slide in a new microwave hopefully using my same kit if possible. Frame 24 w x 13 1/8h x depth shouldn't be issue

    Asked by Lena.

    • Answer Hi Lena- We certainly appreciate your loyalty! Trim Kits are not interchangeable. A trim kit consists of the trim frame, as well as an upper, lower, and rear duct that attaches to and encases the microwave inside the cabinet cut-out. It is important to only use the trim kit designed for that model. The comparable model is GE Profile™ Series 2.2 Cu. Ft. Built-In Sensor Microwave Oven PEB7227DLWW. It is compatible with GE® Required 27" Built-In Trim Kit JX7227DLWW and GE® Required 30" Built-In Trim Kit JX7230DLWW. We suggest to view the Quick Specs for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227DL_R2_17.pdf - You can also view the Quick Specs for model JE2160WF at the following link for comparison: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=240350_je2160_bfcfsfwf_r2.pdf - Keep in touch! SUE@GEA

      Answered by GE Answers