“While the WiFi connectivity, with adapter, can be achieved, this refrigerator cannot use SmartHQ Application. Then, what is a purpose of having the WiFi connectivity? Is there any other application customers are not aware of?”
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I don’t believe this model has wifi.
Sorry, there was a problem. Please try again later.Hey there, and thanks for reaching out. We hate to hear you’ve had an issue with using the SmartHQ application; we designed some of our appliances with WiFi connectivity in order to increase your convenience, and regret any trouble you’ve had. Our WiFi connected models are meant to use our SmartHQ app specifically. If it might help, we have information on the connectivity option on page 16 of the manual (available on our GE Appliances website when you look up the model number and go to the product page). We also have a Connect section of our website, and an article specifically for connecting refrigerators that use a module titled ‘REFRIGERATOR - OPTIONAL WIFI SET-UP WITH CONNECT MODULE* (POWERED BY SMARTHQ™)’; the article can be viewed when you search for that title on our GE Appliances website and go to the Support tab in the search results. If you’re not able to set up the app and connection with that information, our Connected Home Support Line is available at 1-800-220-6899 or can be emailed at connected@help.geappliances.com; they would be glad to assist. We hope you’re able to connect your refrigerator soon, and if you have any other concerns or questions we’re always happy to offer assistance. All the best! -Sarah@GEA
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