“The FR dual-element burner of my brand new cooktop will turn on only the outer element, with inside element staying off, when the knob is turned to right half. The inside element will work (as expected) when the knob is turned to left. IS THIS NORMAL??”
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Hi Olga, thank you for your reply. I did study the manual, which states "... will heat the ENTIRE area contained by the larger circle...". My interpretation, both the outer and inside elements should be working simultaneously, when so chose. If so, it is inconsistent with my cooktop performance. It is why I reached out to seek confirmation from my fellow users, including yours. Again, can you confirm if my cooktop (FR burner) is working properly? Thanks.
Sorry, there was a problem. Please try again later.Hello New2GE. Thank you for reaching out to us regarding your new cooktop. We are glad to assist. Please visit the following link to view the information about the operation of the dual surface unit provided on page 8 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80635-1.pdf Olga
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