A:AnswerHi Heidi! Thanks for your question, sorry to hear about the issues you're having with your burners. We'd recommend taking a look at an article on our website titled "INDUCTION BURNERS NOT WORKING OR FLASHING POWER LEVEL" to see if the information inside helps. If none of these tips help, then we recommend a service call. Stay safe! -Michael@GEA
A:AnswerHi Kaptai - Thank you for your interest in our induction cooktop. The display will show the power level you have selected. It does not display a specific temperature for any of the power level settings. Thank you for your interest! Vikki@GEA
A:AnswerHi galegirl - Thanks for considering GE Profile Model PHP9036DJBB! So that we can better assist with compatibly, please provide us with the model number of your downdraft system. Also, please contact BestBuy regarding their installation services and pricing. We are also happy to help at GEAppliances.com! Sue
A:AnswerHi jrc1952 - Thanks for considering GE Profile Model # PHP9036BMTS! This model has digital touch controls so you can accurately control your heating and enjoy an easy to clean glass surface. The setting you choose light up (red). On/Off does not light up. We suggest viewing a short video at this link: https://www.youtube.com/embed/79T_iwxVTN4?rel=0 - Also, please contact BestBuy regarding display models. We’d love to have you in the family. Keep in touch at GEAppliances.com. Sue
A:AnswerHello. Thank you for your inquiry; we are glad to assist. Yes, it can be installed with the GE
Telescopic Downdraft System UVB36DKBB. Please consult both the cooktop and downdraft installation instructions packed with product before installing. Cooktop electric supply may need to be re-routed to install downdraft. We appreciate your interest! Thanks for checking. Olga
A:AnswerHi CRK - Yes! GE - Profile Series 36" Built-In Electric Induction Cooktop Model PHP9036SJSS can be installed above GE Profile™ 30" Built-In Twin Flex Convection Wall Oven PT9200SLSS. Thanks for choosing GE Profile! Sue
A:AnswerHi Regina - Thanks for considering our GE Profile™ Series 36" Built-In Touch Control Induction Cooktop PHP9036SJSS! When replacing a 30" cooktop with a 36" cooktop, countertop modifications would be necessary since the cutout is larger (Cutout Dimensions (WxD) (in.) 33-7/8 x 19-1/8). View Quick Specs for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PHP9036SJ_c2.pdf - We also offer GE Profile™ Series 30" Built-In Touch Control Induction Cooktop PHP9030SJSS (Cutout Dimensions (WxD) (in.) 28-1/2 x 19-5/8). View Quick Specs: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PHP9030SJ_c2.pdf - Matching Wall Ovens: GE Profile™ Series 30" Built-In Double Convection Wall Oven PT9551SLSS; GE Profile™ Series 30" Built-In Single Convection Wall Oven PT9051SLSS. Keep in touch. We are always eager to help! Sue
A:AnswerGreetings - For shipping questions, please connect with Best Buy through their support line at 1-888-BEST BUY or reach out to your local store. They will best be able to answer if this cooktop and hood can be shipped together. Thank you for choosing GE Appliances for your home! -Kacie@GEA
A:AnswerHello - We appreciate your interest and we are happy to help! Induction cooking uses a high-frequency induction coil below the cooktop's smooth surface that heats the cookware using a magnetic field. Induction cooking is the only cooking method that directly uses the cookware as a part of the cooking system. In order to create the magnetic field and heat the cookware, the bottom of the cookware must have some iron content. The best way to determine whether a pan will work is with a magnet. If the magnet sticks to the bottom, the cookware will work on an induction cooktop. Some electric, smooth glass radiant cooktops and ranges have a Bridge Burner feature. On electric ranges and cooktops with a Bridge Burner, the Bridge Burner feature expands cooking options by connecting the two left side 7" radiant heating elements to form a continuous oval shaped cooking surface. A separate heating element in between the two left side 7" elements provides equal heat distribution within the entire oval pattern. Each 7" element is 1,800 watts and with the 800 watt bridge the total wattage is 4,400 watts. We hope this helps. Thanks for checking. Olga@GEA
A:AnswerHello Siddunn,
Thanks for reaching out to us about your cooktop. We're sorry to hear about it being damaged, and we'd be happy to help you. We recommend reaching out to us through social media with photos of your damaged cooktop. This will allow us to assist you more thoroughly. We thank you for choosing GE Appliances, and we hope to hear from you soon!
-Sylvia@GEA
A:AnswerHi kitchnremodl! Thank you for your interest in GE Appliances! We always strive to provide our consumers with a quality product that delivers strong durability and performance. Whenever we receive feedback regarding a concern about one of our products it is shared with and reviewed by our product team. Given that fact, we don’t expect you to experience any issues with our products. We also provide a warranty should an unusual situation occur. We hope that this is helpful! Stay safe. -Michael
