“Freezer drawer will not close- opened it to clean a spill - will not close all the way. Is there a lock somewhere”
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Hi there - Thanks for reaching out to us. We regret to hear that your freezer drawer isn't closing. We know how important it is that the drawer gets closed so you can keep your food at a frozen temperature. We want to encourage you to ensure that no boxes have fallen behind the basket or are blocking the drawer preventing closure. Ice cubes can also cause the drawer to not close, so please check for those. We also have an article on our GE Appliances website called "BOTTOM FREEZER REFRIGERATOR - FREEZER DRAWER NOT SEALING PROPERLY". If you've read the article and ensured that nothing is blocking the drawer, we recommend service. You can schedule that by calling our GE Consumer Service at 1-800-432-2737. One of our great technicians will be able to get your drawer closing as it should. Reach out to us directly if you have additional questions. -Kacie@GEA
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