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Is the pump not working at all or is it just from time to time. I have noticed with my Opal 2.0 that occasionally right after I fill the side tank it will say “add water”. I found that by lifting the tank and pushing in the stopper, it will start making ice again, once I put the tank back in place. Almost like it becomes vapor locked. Hope this helps.
Sorry, there was a problem. Please try again later.Thank you for reaching out to us. We’re so sorry to hear that you pump stopped working! This is certainly not the experience we expect or wish for our consumers to have, and we understand just how frustrating a situation like this can be! We highly recommend calling Opal Support for assistance. You can reach them by calling 1-866-907-6718, M-F 8-8 EST. We hope this helps, and we look forward to hearing from you. Wishing you well – Matthew@GEA
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