We’ve had this GE Opal Ice maker for probably 2 yrs. Loved it. It just stopped making ice. Trying to find someone who can look at it for a repair null

Question

ChristineN · Accepted Answer

I just posted a review of the Opal 2.0 after 1.5 yrs of running great…we took it apart completely to find ALL the tubes filled with rock hard calcium and algae. We have routinely cleaned the ice maker for over 3 yrs, we suspected something was amiss by googling and found some you tube videos of the cleaning you must do, which is never mentioned by GE ever. There was half an inch of mush green algae in the internal water tank that took hours to clean by soaking and scrubbing as the calcium had hardened in all the outgoing spouts of the tank. Pretty gross. Our extended warranty ran out about 3 weeks ago. We will never get another one, we will go with a cheaper unit once this dies.

Posted two pics, the water tank which GE never mentioned would happen and the internal tubes filled by solid calcium rock hard substance not mentioned either. It drips water out, yes it still made ice! We started digging into the problem because we had to do GE recommended cleaning - EACH week, instead of 1-2 months. It continued to spew calcium at such a rate it covered all the seams inside and out of the unit. The in depth cleaning all over you tube, but not GE.

GE Answers · Answer

Oh no!

We're so sorry to hear that your ice maker has stopped making ice and know how upsetting that is to deal with. Try the following troubleshooting tips to resolve this issue. In the upper left corner on the front of the Opal you will see Making Ice when it is going into (or already in) that mode. Allow the unit some time to start producing more ice.

If Add Water is highlighted, your unit needs more water before it can cycle to make ice.

If you see Cleaning or Defrosting on the front, the unit is in the cleaning or defrosting mode and will not produce ice.

If the unit continues to not make ice:

Check that the ice bin is pushed all the way in place.

Try to reset the Ice Maker by unplugging the unit for 3-4 hours.

If the unit still won't make ice, contact Opal Support at 1-866-907-6718, Monday through Friday, 8:00 AM - 8:00 PM, EST. Hope this helps. Mike@GEA

“We’ve had this GE Opal Ice maker for probably 2 yrs. Loved it. It just stopped making ice. Trying to find someone who can look at it for a repair”

1-2 of 2 Answers