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Hi ERincoop - Thanks for making GE Appliances a part of your home! We appreciate you taking the time to reach out to us. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, they are addressed. Therefore, you should not expect issues with your new GE microwave. We apologize for any inconvenience this situation has caused and appreciate your loyalty. Keep in touch. We are always eager to provide assistance! SUEatGEA
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