Questions & Answers

Q: QuestionI will be housing a countertop microwave on a cabinet shelf next to a GE double oven model JK3500DFWW 27" double oven. Does this microwave GE PEM31DFWW or GE PES7227DLWW match the oven white color? And which window screen is the same as oven? Thank you!

Asked 6 years ago by ApplianceMatch.

• A:Answer Hi ApplianceMatch - Thanks for choosing GE! Both models match GE Wall Oven Model JK3500DFWW so we suggest to choose based on preferred size. We suggest to view MICROWAVE AIR CLEARANCE - COUNTERTOP ONLY MODELS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21668 - Enjoy! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionDoes the light inside the microwave turn on when you open the door or only when it is in use? Is there any backlighting to the control panel other than the clock ?

Asked 6 years ago by Teach.

• A:Answer Hi Teach - The light will come on when the door is open and during operation. The control panel is not backlit. Check out the Quick Specs for dimensions and optional accessory trim kits: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Thanks for viewing GE! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionCan this microwave fit a built in cabinet that is 11 1/2" in depth?

Asked 6 years ago by Kim.

This question was asked about the related product: GE - 1.1 Cu. Ft. Mid-Size Microwave - Slate

• A:Answer Hi Kim - GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31EFES will not fit in an 11 1/2" deep cabinet (Approx. Product Dimensions (WxHxD) (in.) 24 in x 12 1/8 in x 12 7/8 in). For built-in installation with optional trim kit (sold separately), view the Quick Specs for cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - We currently do not offer a model that would fit in an 11 1/2" deep cabinet. Keep in touch!

  Answered 6 years ago by GE Answers

  
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Q: QuestionI need to replace a GE microwave under cabinet unit model # JEM31BF001 I know that this one is discontinued, but is there a replacement that has the same dimensions?

Asked 6 years ago by BobU.

• A:Answer Hi BobU - We certainly appreciate your loyalty! The current model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS (Stainless) or PEM31DFBB (Black). Approximate Product Dimensions (WxHxD) (in.) 24 in x 12 1/8 in x 12 7/8 in. Undercabinet Hanging Kit JXA019K is sold separately. Enjoy! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI need to replace my GE ge jem31sf001 microwave and would like to use the same built in trim kit. What other microwaves can I buy to replace it and still use the same kit I already have?

Asked 6 years ago by ANGELAB.

• A:Answer Hi AngelaB. The only microwave I could find that was the same size was the GE. I went to Best Buy with all my measurements and we looked at everything and there was not another manufacturer or model.

  Answered 6 years ago by LynnVerified Purchase

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Q: Questionthe control panel is hard to see. why does it not light up

Asked 6 years ago by micky.

• A:Answer I have the same reaction as you do. Mine don't light up either and it is impossible to see the buttons in a dim light. What a disappointment. I would have returned it except we have custom cabinets in the kitchen and this was supposed to be a direct replacement for the older model. However, the overall size is different by 1/4 inch and the screw holes for hanging are a different pattern, requiring new drill holes in the cabinet. Overall, the unit feels cheap, is much more expensive than others and I am less than impressed by it (including the non-light issue). Wish I could have had better news.......

  Answered 6 years ago by TheSaguaroVerified Purchase

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Q: QuestionII have a GE micro model JEM31BF01 under counter mount will the PEM 310FWW be able to replace it wioth same mounted kit

Asked 6 years ago by BUFF.

• A:Answer Hi BUFF- We certainly appreciate your loyalty! When replacing old model with a new model, a new kit will be needed. Updated kits have the proper templates and brackets for the new model; the installation instructions stay the same. PEM31DFBB is compatible with Optional Undercabinet Hanging Kit JXA019K. Thanks for choosing GE! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI am looking for a replacement for GE JEM25 microwave that can hold a full size plate. Dimensions of the cut out cabinet are 11 1/4 x 24x 11 1/4.

Asked 6 years ago by KelliC.

• A:Answer I have exactly the same cut out cabinet snd exactly that’s model JEM25. Mine is a white one, and the rotating plate inside measures 11 1/4. It’s perfect but the top inside of the microwave is flaking and I heard I have to replace it. However I can only find lower wattage microwaves in black and I love my white higher wattage one!!!!

  Answered 4 years ago by RivkysGirl

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Q: QuestionIn lieu of 18" depth for receptacle in the cabinet, can a 2" recessed receptacle be used allowing us to reduce the depth to 16" in the enclosure with trim kit? Thank you!

Asked 6 years ago by TMANN.

• A:Answer Yes. I don't know where your 18 inches came from : This shallow microwave is only about 13.5 inches front to back, including the plug, which I have plugged into a standard receptacle on the wall at the back of the cabinet. I am NOT using the "trim kit" so cannot comment on that, but this thing fits my 13 inch deep cabinet shelf and only sticks out a half inch.

  Answered 6 years ago by twillyVerified Purchase

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Q: QuestionI have GE profile spacemaker II built in cabinet microwave; model number JEM31SF? It measures roughly 23W x 10H x 12D. I'd like to use same trim ring. Trim opening is roughly 10 1/2H x 24W. Which microwave can I buy to fit?

Asked 6 years ago by Eric.

This question was asked about the related product: GE Profile - 1.1 Cu. Ft. Microwave - Black Slate

• A:Answer Hi Eric- The current model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS. Approximate Product Dimensions (WxHxD) (in.) 24 in x 12 1/8 in x 12 7/8 in. Trim kits are not interchangeable. This model is compatible with GE® Optional 27" Built-In Trim Kit JX827SFSS and GE® Optional 30" Built-In Trim Kit JX830SFSS. We suggest to view the Quick Specs document at the following link for dimensions and cabinet cutout dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - We certainly appreciate your loyalty! Sue

  Answered 6 years ago by GE Answers

  
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Q: Questionwe have a model pem31sm1ss microwave that needs to be replaced. it is mounted below a 24" cabinet. will a pem31sfss fill in the space without additional requirements?

Asked 6 years ago by bobbi.

• A:Answer Hi Bobbi- PEM31SFSS is the comparable model (PEM31SMSS: 23 25/32"W x 11 3/16"H x 12 9/32"D / PEM31SFSS: 24"W x 12 1/8"H x 12 7/8"D). It is compatible with Optional Undercabinet Hanging Kit JXA019K. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI need to replace a GE Spacesaver Model JEM25DM3BB under the counter microwave. I am happy with our current model. However, the interior surface on the top has melted and I can see metal. I would like to use the exact same mount screws.

Asked 6 years ago by Ginger.

• A:Answer Hi Ginger - We certainly appreciate your loyalty! The current model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31DFBB. It is compatible with optional Undercabinet Hanging Kit JXA019K (sold separately). When replacing old model with a new model, a new kit will be needed. Updated kits have the proper templates and brackets for the new model; the installation instructions stay the same. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionI need to replace a GE profile spacesaver II that is fits under/between cabinets but is not a built in. The space is 23.5 inches wide, 10 inches long (but could be longer), and 13 inches deep. In a perfect world it would be the same bisque color we have

Asked 6 years ago by Meg.

• A:Answer Hi Meg- We no longer offer a model in bisque. GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS (24"Width x 12 1/8"Height x 12 7/8"Depth) and GE® 0.7 Cu. Ft. Capacity Countertop Microwave Oven JEM3072SHSS (17 1/4"Width x 10 1/8"Height x 13"Depth) are compatible with Optional Undercabinet Hanging Kit JXA019K (sold separately). Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionCan this model be used above a gas stove? If not, does it come with a mounting bracket to hang it above a counter? If so, are there other countertop microwaves that can also be hung above counters instead of stoves?

Asked 7 years ago by MicroGal.

• A:Answer Hi MicroGal- Countertop microwaves are not approved for installation above a gas or electric range. Optional Undercabinet Hanging Kit JXA019K (sold separately) is compatible with PEM31SFSS and JEM3072SHSS. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat mounting kit do I need to install my GE Profile Series 1.1 CU countertop microwave oven PEM31DFWW under my top cupboards?

Asked 7 years ago by NeldaLou.

• A:Answer Hi NeldaLou- Optional Undercabinet Hanging Kit JXA019K is sold separately. Thanks for choosing GE! Keep in touch- Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat is the minimum cabinet depth required for the PEM31SFSS microwave to allow the proper ventilation? Can it be used without a trim kit?

Asked 7 years ago by Arie.

• A:Answer Hi GAILM- If installed in a cabinet, it is compatible with GE® Optional 27" Built-In Trim Kit JX827SFSS and Optional 30" Built-In Trim Kit JX830SFSS. 18" Minimum cabinet depth with receptacle in cabinet; 16" minimum cabinet depth with receptacle outside cabinet. We suggest to view the Quick Specs for cabinet cutout dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - If it is placed on the counter, be certain to place the front surface of the door 3 inches or more back from the counter top edge to avoid accidental tipping of the appliance in normal usage. Recommended clearances: 3 inches on each side, 3 inches on the top, and 1 inch in the rear. If located on the counter near a range, we recommend locating it at least 2 ft. away. Do not place near or above a heat source. Also, you can free up counter space with optional Undercabinet Hanging Kit JXA019K (sold separately). See the following link- MICROWAVE AIR CLEARANCE - COUNTERTOP MODELS WITH OPTIONAL HANGING KIT: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21669 - (Click on the far right photo to view). Keep in touch! Sue

  Answered 7 years ago by GE Answers

  
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Q: QuestionWe are in need of a replacement built-in microwave for our GE Profile Model# PEM31SM3SS. What is the appropriate replacement for this microwave? Also, will trim kit still match the style and color of my existing? It needs to match the double oven.

Asked 7 years ago by Colby.

• A:Answer It should match. We replaced ours and it was a simple unplug and switch.

  Answered 7 years ago by RickVerified Purchase

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Q: QuestionHello, we are replacing an older GE space maker microwave that is installed under a cabinet. Can you tell me the distance between the mounting screw holes on top so I can know if it will fit into our existing cabinet holes?

Asked 7 years ago by Joe.

• A:Answer Hi Joe- When replacing an old model with a new model, a new kit will be needed. Updated kits have the proper templates and brackets for the new model; the installation instructions stay the same. Undercabinet Hanging Kit JXA019K sold separately. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI need to replace me ge profile microwave model PEM31SM1SS. It must be the same size so that it fits into the cut out space it will be coming out of. Any suggestions?

Asked 7 years ago by Anonymous.

• A:Answer Hi - The comparable model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS. Approximate Product Dimensions (WxHxD) (in.) 24 in x 12 1/8 in x 12 7/8 in. Check out the Quick Specs for trim kit and cabinet cutout dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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