“i pressed the door-button to open the door, heard a pop, then it stayed depressed. door won’t stay closed. door-button and all its parts intact. some part is not engaging and door won’t stay closed. repair vs. replace? your thoughts?”
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Hi Shelley- We are sorry to hear of this unusual issue with the door latch on your microwave. The microwave features a Limited 1-year entire appliance warranty. A qualified service technician is required for an accurate diagnosis. We suggest to contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - For estimated pricing, please enter the ZIP code where the service will be performed at the link above. Keep in touch! SUEatGEA
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