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Hi MDRD-We certainly appreciate your loyalty and glad to offer assistance! If the microwave runs but is not heating, it could be one of many components. Make sure the “Timer” function was not inadvertently used. Check to ensure the is door closed firmly. Close it firmly, but do not slam. This confirms the engagement of the door's safety mechanisms. Also, GE Profile™ Series 2.2 Cu. Ft. Countertop Microwave Oven PEB7226SFSS is still a current model (same as PEB7226SF1SS). Installation of this appliance requires basic mechanical and electrical skills. We suggest to view the built-in trim kit installation instructions at the following link: https://www.myapstore.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40727.pdf - These microwaves should not be installed lower than 36" above the floor. See the Quick Specs for reference: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=240379_peb7226sf_c2.pdf - Our GE Profile™ Series Built-In Microwave/Convection Oven PWB7030SLSS is approved for undercounter installation. See the Installation Instructions for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-2000001-1.pdf - Thanks for checking with us! SUE@GEA
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