“How do you change the water filter. It looks like it may swing out but I don't want to break anything. I tried turning it but it will not turn”
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To replace the filter, you will open the filter door and pulling on the bottom of the cartridge to disengage it from the filter clips. Swing the cartridge outward until you hear the 'click' of the cartridge holder engaging with the bracket. Twist the cartridge one-quarter turn counter-clockwise. After turning, pull the cartridge away from the cartridge holder to remove it. The full instructions on this can be found on page 17 of the use and care manual on the product page or you can reach out to us on social media if you need additional assistance.
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